Installation Field Supervisor
Company: MV Transportation
Location: Chicago
Posted on: May 8, 2024
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Job Description:
Responsibilities
MV Transportation is seeking a--- Dispatch Supervisor ---to
supervise a large Dispatch department.--- He/she will be
responsible for ensuring the Dispatch department maintains
effective daily communication with drivers, including those run by
subcontractors; to continually monitor service making proactive
adjustments to maximize on time performance and
productivity;---demonstrate effective use of scheduling software,
two-way radio communication, telephone, and data analysis skills.
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Job Responsibilities: -
Manages and coordinates technical workforce job completion. -
Customer complaint resolution. -
Obtain daily service disruptions in Excel Workbook. -
Oversee improvement in customer satisfaction and dispatch
satisfaction. -
Maintain a professional demeanor and appearance. -
Ensure that dispatch personnel are effectively performing linked
function between the operators and customers by monitoring the
responses to customer service requests and by ensuring appropriate
prioritization and dispatch of service requests to Senior
Management. -
Provide subordinate coaching and assistance when required. -
Communicate with Management as needed to maximize efficiencies and
resolve issues. -
Has the authority to make the recommendation to hire and fire and
to implement discipline and direct work of Dispatch employees.
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Interviews applicants; Handles employee grievances and complaints.
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Monitor specific charts and daily graphs to ensure that all service
calls are being managed and completed in a timely manner. -
Monitor real time call flow, inbound dispatcher availability,
Service Levels and other critical call statistics to ensure calls
are answered in a timely manner and abandon calls are minimized.
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Fill in as a Dispatcher when required. -
Recommend promotions. -
Ensure overall compliance with various office policies such as:
uniforms, use of electronic devices, phone compliance, meal breaks
and attendance. -
Qualifications
Talent Requirements: -
College Degree in Business Management or Administration or will
have degree within the next six (6) months. -
Ability to manage multiple projects while managing 7 day/week
operations. -
At least three (3) to five (5) years successful supervisory
experience preferred. -
Ability to effectively lead a diverse group of individuals to
successfully achieve the goals of the---------Dispatch Department.
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Ability to learn and demonstrate efficiency in the use of Trapeze.
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Strong customer service skills. -
Ability to work independently and follow directions. -
Ability to adapt and remain flexible in a dynamic environment.
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MV Transportation is committed to a policy of Equal Employment
Opportunity and will not discriminate against an applicant or
employee on the basis of race, color, religion, creed, national
origin or ancestry, sex, physical or mental disability, veteran or
military status, genetic information or any other legally
recognized protected basis under federal, state or local laws,
regulations or ordinances.--- The information collected by this
application is solely to determine suitability for employment,
verify identity and maintain employment statistics on
applicants.--- -
Where permissible under applicable state and local law, applicants
may be subject to a pre-employment drug test and background check
after receiving a conditional offer of employment.
#CB -
Keywords: MV Transportation, Gary , Installation Field Supervisor, Other , Chicago, Indiana
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