Account Assistant / Administrative Support

Company: HPC International, Inc.
Location: Crown Point
Posted on: March 20, 2023

Job Description:

Are you a driven, enthusiastic people-person with experience providing administrative support to physicians or healthcare executives and/or managing expense reimbursements and have great negotiating skills? If so, we want to talk to you! HPC is looking for a highly motivated and enthusiastic individual with 3-5 years professional experience in administrative support, managing expense reimbursements, project management, account management and/or B2B (business-to-business) customer service. The Account Assistant Rep will be charged with all aspects of implementing, managing and overseeing the continued success of the service for assigned accounts, always with a minimum goal of achieving savings for each assigned client. To learn more about our EducationConcierge--- service go to our website at -. -What We Offer: - Generous base salary plus quarterly bonus potential based on how much you save our clients! And the bonus is uncapped. - Great health insurance - company pays 77% of your premium for medical, and 100% of your premium for dental, vision, life and disability insurance! - 401k and Profit-Sharing Plan - Generous Paid Time Off plan plus 12 annual holidays What You'll Be Doing: - Oversee a successful service implementation & continued support with new clients of our EducationConcierge--- service - Prepare quarterly reports (Excel/PPT) for assigned EducationConcierge--- client accounts to track program participation and savings achieved through HPC's service - Coordinate and manage the annual membership and subscription renewals, conference and CME/CE registrations and other education purchases for employees of your assigned EducationConcierge--- client accounts to ensure their educational expenses are paid on time and making it easier for them to request their expenses with a hassle-free process - Negotiate with education vendors, associations, and all other suppliers to achieve discounted pricing, group rates, and best terms - Work to identify and eliminate redundant purchases and unnecessary educational spend - Review and analyze usage data to recommend strategies for reducing costs, eliminating underutilization of resources, and maximizing value - Attend and participate in quarterly meetings via telephonic conference calls or in-person, as needed, with your assigned EducationConcierge--- client accounts to review HPC's service performance, and prepare and send assigned accounts their quarterly progress reports noting program participation and savings results achieved to date What You'll Need to Succeed: - Exceptional customer service spirit, extremely organized, and meticulous attention to detail - Must possess a high degree of business acumen and professionalism and be able to correspond with people of all types of backgrounds and varying levels of experience and education - Must be confident, friendly, extremely organized, detail-oriented, results-focused, methodical and able to multitask in a fast-paced environment with precision, a sense of urgency and minimal supervision - Experience in negotiating with vendors to achieve better pricing and maximize ROI/benefits - Experience managing customer/client relationships and doing administrative support tasks - Ideal candidates will have professional work experience in the following types of past roles: administrative (executive) assistant for a C-suite executive or physician group practice, corporate buyer and/or procurement - Must possess strong decision-making, strategic-thinking, communication and customer service skills and maintain a positive attitude with leads, customers and other team members at all times - Looking for a candidate who possesses the vision, willingness, and personal commitment to do what it takes to get the job done and achieve savings for our clients, because they really need our help! - Ability to manage and oversee service for assigned client accounts, including but not limited to: - Conducting daily correspondence and outreach to EducationConcierge--- clients, their staff members and to associations on their behalf; - Negotiating with associations and subscription providers for better pricing and benefits; - Tracking correspondence and savings results on every transaction you manage; - Providing progress reports to EducationConcierge--- clients on an ongoing basis (typically quarterly) with the ultimate goal of achieving a minimum +20% overall reduction in annual spend for each client - Collaborating with HPC's Booksource department when an EducationConcierge--- client is placing a book order (purchases of books, magazines and other publications) - Frequent (daily) use of Microsoft Excel, Internet research, Microsoft Word, Microsoft PowerPoint - Experience writing, negotiating and/or reviewing contracts, preferred ABOUT OUR COMPANY
Today HPC International is comprised of several divisions; our services division which consists of our Education Concierge, our Library Management, our Value Analysis Research & our Researcher. - Our distribution division, where we sell and distribute content related materials, such as medical coding books, patient education materials, training and certification materials, magazines, clinical materials, etc. - Our Publishing division which goes by Hilton Publishing Company which is where our company got its start in 1996. HPC customer base is primarily the healthcare industry, but we also have customers in Universities, K-12 Schools and Fortune 500 corporations - - HPC International ("HPC") is a certified diverse MBE (Minority-owned Business Enterprise) and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. HPC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. HPC expressly prohibits any form of unlawful employee or applicant harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of HPC's employees to perform their expected job duties is absolutely not tolerated. All employed positions at HPC are at-will employment positions and may be terminated at the discretion of the Company.

Keywords: HPC International, Inc., Gary , Account Assistant / Administrative Support, Administration, Clerical , Crown Point, Indiana