Customer Experience & Scheduling Coordinator

Company: Total Paving & Brick
Location: Waukegan
Posted on: April 3, 2026

Job Description:

Job Description Job Description The Customer Experience & Scheduling Coordinator is the first point of contact for our customers and plays a key role in keeping daily operations running smoothly. This position manages incoming inquiries, schedules estimates and projects, coordinates with crews and sales staff, and supports invoicing and documentation. Key Responsibilities Customer Communication • Answer incoming calls and respond to customer inquiries • Manage email communication and provide service information • Schedule estimates and project appointments • Confirm scheduled work with customers Sales & Estimate Coordination • Schedule appointments for sales consultants • Enter customer and job details into company software • Assist with estimate follow-ups and customer questions Scheduling & Operations • Coordinate schedules for two sealcoating crews • Confirm upcoming projects with customers • Adjust schedules based on weather or job conditions • Communicate updates with field crews Invoicing & Payment Processing • Prepare and send invoices after job completion • Process customer payments and deposits • Maintain accurate job and payment records Administrative Support • Keep customer and project records organized • Assist with documentation and internal coordination • Support sales and operations teams as needed Qualifications Required: • Strong organizational and communication skills • Professional phone and customer service skills • Comfortable with computers, email, and scheduling software • Ability to multitask in a fast-paced office environment Preferred: • Bilingual (English/Spanish) • Administrative, scheduling, or customer service experience What We Offer: ? Paid Time Off (PTO) ? Paid Holidays ? Health Insurance ? 401(k) ? Performance bonus Company Description We are a family-owned paving and hardscape company serving residential and commercial clients across Northern Illinois and Southern Wisconsin. Our services include asphalt paving, concrete, brickwork, and pavement maintenance, with a strong focus on quality workmanship and dependable customer service. We operate in a fast-paced, team-oriented environment where adaptability and strong communication are key. Our culture is built on integrity, accountability, and a positive attitude. We’re looking for reliable, motivated individuals who take pride in their work and want to grow with a company that values excellence and continuous improvement. Company Description We are a family-owned paving and hardscape company serving residential and commercial clients across Northern Illinois and Southern Wisconsin. Our services include asphalt paving, concrete, brickwork, and pavement maintenance, with a strong focus on quality workmanship and dependable customer service. We operate in a fast-paced, team-oriented environment where adaptability and strong communication are key. Our culture is built on integrity, accountability, and a positive attitude. We’re looking for reliable, motivated individuals who take pride in their work and want to grow with a company that values excellence and continuous improvement.

Keywords: Total Paving & Brick, Gary , Customer Experience & Scheduling Coordinator, Administration, Clerical , Waukegan, Indiana