Transactions Supervisor 3rd Shift
Company: JPMorgan Chase & Co.
Location: Elgin
Posted on: April 1, 2026
|
|
|
Job Description:
Description Are you a detail-oriented leader? If so look no
further, we are seeking an individual with leadership experience to
join our Receivables operation team. As a Transactions Supervisor
in Receivables Operations, you will manage a team processing daily
document transactions and extraction of checks and remittances. You
will be supporting the firm’s Receivables Operations division which
enables customers to accept traditional paper-based payments from
clients by capturing information with efficient technology services
and transferring it to an output file for accounts receivable
updating. Your main objective is to oversee the expedite of
collections of payments due by getting the check that's "in the
mail" deposited into the biller's account as quickly as possible. A
second objective you will oversee is the expedite of posting of
payment information, allowing the customer to update their account
records. Job responsibilities Oversee daily workflow of specific
workgroups and/or segments of the workflow process Manage a team of
full and part-time front line employees Handle complex customer
relationships while utilizing service improvement tools and
methodologies Own remittance processing performance including
allocating work in process to maximize high productivity and
excellent quality Manage shift operations, informing shift manager
of process delays, breakdowns, and resolving problems or obstacles
to production and/or quality Provide guidance and development of
the Team Leaders and Operations team members Required
qualifications, skills and capabilities 2 years
supervisory/leadership experience Ability to lead, direct, and be
visible to staff and direct reports Ability to coordinate and
organize work while meeting and handling multiple deadline
processes Demonstrated ability to multi-task and balance numerous
activities simultaneously Functional experience with MS Office,
including Word, Excel, Access, and PowerPoint Good decision-making
skills as well as exceptional written and verbal communication
skills Display core leadership abilities, strong
planning/organization, motivation, problem solving/conflict
resolution, analytical, team building, and interpersonal skills are
essential. Preferred qualifications, skills and capabilities
Experience in Remittance processing environment Schedule: Monday -
Friday, 10:30 PM - 07:00 AM (15% differential) This position may
require you to work non-traditional hours and/or additional hours
as business needs arise. Work schedule might be subject to change.
A Government Security Clearance may be required for this position.
This includes, but is not limited to: • Fingerprints • Credit Check
• Employment History • Tax Filing History (possibly) • References
(possibly) • Proof of U.S. Legal Permanent Residence
Keywords: JPMorgan Chase & Co., Gary , Transactions Supervisor 3rd Shift, Customer Service & Call Center , Elgin, Indiana
