Helpdesk Engineer

Company: Prescient Solutions
Location: Palatine
Posted on: April 22, 2025

Job Description:

Title: Helpdesk Engineer

• Location N/A, Palatine, IL, 60038, United States
• Base Pay $45000.00 - $55000.00 / Year
• Employee Type FT Non-Exempt
• Minimum Experience 2 Years
  
  Contact information
  
  
• Name Gemma Goffinet
• Email ggoffinet@prescientsolutions.com
  
  Description
  
  
  HELPDESK ENGINEER
  
  
  
  Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. A 2024 winner of Inc. Magazine's Best Workplaces, we have been providing CIO-level advisory support and on-site IT services for more than 28 years.
  We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will:
  

• Provide Level 1 and 2 support on-site in a primarily Microsoft environment at our client site;
• Assist with systems administration and projects; and
• Document and post procedures.
  ESSENTIAL DUTIES AND RESPONSIBILITIES OF AN IT HELPDESK ENGINEER
  
  • Troubleshoot, Maintain, Upgrade hardware and software;
  • Create and maintain new user accounts, including groups;
  • Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
  • Contribute to the planning and design of workstation hardware, software, and application capabilities; and
  • Deliver assigned projects while meeting timelines and budget objectives.
    
    Requirements
    
    
    • At least two years of IT related customer service experience in a helpdesk or call center setting;
    • Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
    • Strong technical writing skills; and
    • Must be authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
      
      Summary
      
      
      Benefits include:
      • Medical, Dental, Vision Insurance
      • 15+ days Paid Time Off (PTO)
      • Monthly BYOD expense reimbursement
      • Professional Development
      • Employee Assistance Program
      • Discretionary 401(k) employer contribution
        
        
        
        
        PIbf67cf934e06-37248-37449957

Keywords: Prescient Solutions, Gary , Helpdesk Engineer, Engineering , Palatine, Indiana