General Manager

Company: HHM Hospitality
Location: Merrillville
Posted on: September 22, 2022

Job Description:

Overview
Opportunity: - General Manager
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. -
Potential Career Path - - -
Area General Manager - Regional Director of Operations - Vice President of Operations
Essential Job Functions

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• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. -
  
• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  
• Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  
• In conjunction with sales leader, develop and implement sales and marketing plans.
  
• Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  
• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  
• Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  
• Participate in community affairs and maintain positive public image for HHM and hotel. -
  
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  
• Travel to attend corporate meetings, sales trips and serve on committees.
  
• Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. -
  
• Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  
• Oversee sales department operations, and regularly participate in sales calls/client visits.
  
• Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. -
  
• Follow sustainability guidelines and practices related to HHM's EarthView program.
  
• Perform other duties as requested by management.
  
  Position Requirements
  
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  • Associate or Bachelor's Degree in Business, Hospitality or a related field.
    
  • Previous hotel management experience required. -
    
    HHM Benefits and Perks
    
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    • Medical, Dental and Vision Health Insurance
      
    • Paid Time Off
      
    • 401k Company Match
      
    • Free Basic Life Insurance
      
    • Travel Discounts
      
    • Commuter Transit and Commuter Parking Benefits
      
    • Quarterly Bonuses and Incentives
      
    • Employee Assistance and Wellness Program
      
    • Educational/Professional Development
      
    • Technology Reimbursements
      
      Work Environment and Context
      
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      • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
        
      • Occasional travel required.
        
        What We Believe
        People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Keywords: HHM Hospitality, Gary , General Manager, Executive , Merrillville, Indiana