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Manager Access Solution Amb, Rn

Company: Community Health Network
Location: Portage
Posted on: March 10, 2023

Job Description:

Join our communityCommunity Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization.It means providing our neighbors with the best care possible, backed by state-of-the-art technology.It means getting involved in the communities we serve through volunteer opportunities and benefit initiatives.It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields, and to better serve our patients.And above all, it means exceptional care, simply delivered - and we couldn't do it without you.Job DutiesThe incumbent is an integral member of the leadership team who is responsible for the overall management, coordination and performance of the Access Solutions team. The Manager, Ambulatory Access Solutions sets priorities and guides the operations in achieving targets set by leadership as well as achieving best practice in accordance with industry standards. The Office of Ambulatory Access Solutions is a team of both clinical and non-clinical caregivers who are responsible for collaborating with practices to optimize access to care and reduce friction for patients navigating the health system. This role will champion and provide guidance for the on-going development, advancement and optimization of clinical systems and technology that impact patient care and business operations throughout the system.Your QualificationsTwo (2) years of clinical practice experience with familiarity with EHR scheduling required.Two (2) years management experience, in a call center/central support department or practice environment using call technology required.Project management experience preferred.Bachelor's Degree in Nursing RequiredActive license as a Registered Nurse by the State of Indiana.Your SkillsDetermines appropriate resource, technology, and processes necessary to deliver timely patient access to appointments, refills, and advice.Hires, develops, and manages a team of service oriented staff responsible for delivering access solutions and/or performance monitoring.Oversees department timekeeping and payroll. Collaborates with HR concerning employee issues and performance.Conducts employee coaching, counseling, disciplinary actions and annual appraisals.Monitors staff adherence to hospital and departmental policies and procedures.Ensures staff have the necessary training and tools to assist in effectively routing patients to information or care that patient's value.Collaborates with Director to develop and implement standard operating procedures and ensures adherence to optimize appointment scheduling quality.Develop understanding of nurse and provider practice needs and build relationships with providers and staff to assure widespread acceptance, adoption and meaningful use of clinical information systems and of Knowledge Management tools.Lead and facilitate clinical & non clinical groups in the creation of required content, protocols, workflows and related system usage polices.Facilitate and manage change in a manner consistent with the overall direction of the organization and leveraging existing system-level toolsets. These change management activities may include formal training in process improvement methods.Understand and communicate trends in healthcare, clinical systems, information technology and point of care products.Work with clinical information teams on translating these trends into designing, building and implementing enhancements to a variety of systems.Work with leadership in deploying standardized evidence-based best practices in medicine, clinical content and ensures adoption of best practices.Meets key performance metrics regarding workforce optimization, employee productivity, access to care, call services levels, etc.As identified by leadership and Director of Ambulatory Access Solutions, including scheduler space requirements and technology needsAdditional InformationCommunity Health Network embraces a servant leadership philosophy by putting the needs of patients, employees, and the community above our own. We strongly believe to provide exceptional healthcare services we need exceptional leaders. A Community leader humbly puts the needs of others first and provides focus and direction to those they have the privilege of leading. They demonstrate compassion in all interactions and are deeply invested in the growth and development of others.Remote Work OpportunitiesCommunity Health Network does not employ individuals in the following states: Alaska, California, Connecticut, Delaware, District of Columbia, Georgia, Hawaii, Iowa, Maine, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, Oklahoma, Pennsylvania, South Dakota, Vermont, West Virginia, and Wyoming. Applicants from these states are encouraged to apply; however, if hired, theywill be required to relocate to or perform work responsibilities in Indiana or another state where Community Health Network is hiringA representative and diverse workforceAt Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence.Community is proud to be an equal opportunity employer, ensuring caregivers feel welcomed, comfortable and respected in our environment at all times. We value different perspectives by actively seeking a diverse workforce that is inclusive and equitable to all.

Keywords: Community Health Network, Gary , Manager Access Solution Amb, Rn, Executive , Portage, Indiana

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