Manager Enterprise Customer Success

Company: VirtualVocations
Location: Gary
Posted on: September 20, 2024

Job Description:

A company is looking for a Manager, Enterprise Customer Success.



Key Responsibilities:

Manage a team of Enterprise Customer Success Managers to set and achieve OKRs and targets
Guide team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retention
Provide mentorship and coaching to the team, conduct regular performance feedback and evaluations, and hire new team members


Required Qualifications:

7-9+ years experience in Customer Success; 3-5+ years of field Customer Success leadership, with Enterprise Customer Success Management Experience
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Keywords: VirtualVocations, Gary , Manager Enterprise Customer Success, Executive , Gary, Indiana