Senior Manager, UX Research

Company: Bank of Montreal
Location: Chicago
Posted on: May 23, 2025

Job Description:

Application Deadline:05/29/2025Address:320 S Canal StreetJob Family Group:Customer SolutionsRole Overview:The successful candidate will directly manage multiple UX researchers across the Digital Banking Experiences portfolio in Canada/US, leading strategic UX Research roadmap planning through collaborative workshops & rituals with Design, Product & Technology partners. They will foster a culture of openness, proactively seek feedback, and encourage honest conversations, working closely with peers to evolve the UX Research craft within BMO Digital.Understanding how new consumer and business customers approach search, evaluation, and selection of banking solutions is essential. The role involves analyzing the 'Voice of the Customer' to inform design and strategy, designing research programs, analyzing data, and collaborating with stakeholders across departments.Responsibilities:

• Define and execute comprehensive research plans.
• Select appropriate quantitative and qualitative methods based on project needs.
• Collect and analyze user behavior data through various research techniques.
• Incorporate technical and business requirements into research, advocating findings through reports and presentations.
• Develop budgets and timelines for research projects.
• Present findings and recommend actions to stakeholders.
• Promote a culture aligned with BMO's values, fostering diversity and inclusion.
• Align work with BMO's purpose, set goals, and ensure accountability.
• Build collaborative, high-performing teams and attract top talent.
• Improve team performance through coaching and recognition.
• Operate at an enterprise level, serving as a resource to senior leaders.
• Apply expertise to address complex, ambiguous situations and implement changes as needed.Qualifications:Intermediate proficiency: Transdisciplinary thinking.Advanced proficiency: Creative thinking, emotional agility, user research, data analysis, UX design, Design Thinking, customer centricity, communication skills, analytical skills, collaboration, managing ambiguity, data-driven decision making, and typically 7+ years of relevant experience along with a relevant post-secondary degree or equivalent experience.Compensation:Salary range: $120,000 - $222,600. Pay type: Salaried. Compensation may include incentives, bonuses, and benefits as detailed at .About Us:BMO is driven by a shared purpose to create lasting positive change. We value diversity, support growth, and aim to make a meaningful impact for our customers and communities. Learn more at .We are an equal opportunity employer and committed to accessibility. For accommodations, contact .
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