Medical Case Manager

Company: Heartland Alliance Health
Location: Chicago
Posted on: February 15, 2026

Job Description:

Job Description Job Description Title : Ryan White Medical Case Manager Department : Primary Care Shift : FT/ 8:30AM - 5:00PM CST / M-F Location : 4009 N Broadway /4121 W Lake St Reports to : Manager of Clinical Operations *Willing to work from more than one HAH location during the week. * *Willing to do home visits. * Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community. Ryan White Medical Case Manager Summary : As part of an interdisciplinary team, the Medical Case Manager provides case management services for People living with HIV/AIDS and their families/loved ones. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below. Essential Duties and Responsibilities: Perform participant intakes assigned by program manager by conducting detailed, in-person, needs assessment interview(s) and arranging health/medical/dental/mental health assessments as needed. Complete re-assessment of participant needs every twelve months or as determined by participant’s needs and the program requirement and according to IDPH guidelines. Maintain a mixed caseload of 55-65 active participants with HIV/AIDS under RW Part C and RW Part B programs that requiring comprehensive non- medical and/or medical case management services. Develop and maintain a therapeutic relationship that encourage the participant active engagement to care. Develop, document and implement an overall service plan for each participant with periodic follow-up action plans as needed. Document services and accomplishment of the service/action plan objectives. Reassess the participant periodically to determine changes in service needs; adjust the service plan and action plans as required. Assist the participant in accessing needed services, both from the organization and from other providers, advocating for access and for prompt and competent services where needed and coordinating care with other providers as needed. Counsel participants on current status of and anticipated changes in their health, emotional, psychological and social condition and family and support relationships, performing crisis intervention where needed. Assess the needs of the participant's family and support network; help solve problems, enhancing their ability to cope and support. Ensure that participant is registered with a medical provider, maintain medical appointments as scheduled and is adhering to medical regimen and other medical direction. Maintain consistent contact with medical providers to ensure receipt of medical updates and to facilitate participant’s adherence to treatment. Maintain regular contacts with the participants according to the program requirements. Complete all documentation in a thorough manner consistent with organization’s standards. Perform outreach to human service providers, potential participants and the community at large to broaden awareness of agency programs and to assist other providers in expanding and tailoring their services. Participate in the preparation of service reports and evaluations. Become and remain informed of the extent and quality of relevant services in the Chicago metropolitan area and in the agency service area, and participate in service consortia as requested. Represent the agency at community events and activities and to other organizations and agencies. Ensured compliance with performance requirements for Ryan White Part B and Part C programs, contributing to continued program funding and operational excellence. Successful complete the case manager certification training sponsored by the AIDS Foundation of Chicago. Complete a minimum 12 trainings per grant year as required by the AIDS Foundation of Chicago. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor’s Degree and three years of relevant experience. Demonstrated ability to provide case management services in a community setting to persons with disabilities or chronic or terminal illness in a manner both sensitive and effective with women, children and men with diversity in race, ethnicity, sexual orientation or addictions history. Language Skills: Excellent oral and written communication skills. Demonstrated competency in public speaking and strong interpersonal skills required. Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance. Transportation: Must have access to automobile with proof of insurance coverage and possess valid driver’s license. Benefits: We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth. Medical, Dental, and Vision Insurance Health Savings Account (HSA) or Flexible Spending Account (FSA) Wellness Programs Employee Assistance Program (EAP) Tuition Reimbursement and Educational Assistance 401(k) Retirement Savings Plan Life Insurance Short-Term and Long-Term Disability Insurance Paid Time Off (PTO) Paid Holidays Physical Demand Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus Work Environment: The work environment characteristics described here are representative of those encountered while performing essential functions at the shelters. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The noise level in the work environment is usually moderate. While performing the duties of this position, the employee may frequently be exposed to air- and/or blood-borne pathogens. While performing the duties of this position, the employee may be required to perform duties at off-site locations. Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Keywords: Heartland Alliance Health, Gary , Medical Case Manager, Healthcare , Chicago, Indiana