Home Care Operations Navigator

Company: Complete Health Services Inc
Location: Bolingbrook
Posted on: February 27, 2026

Job Description:

Job Description Job Description Location: Bolingbrook, IL Employment Type: Full-time (On-site) Salary: $20-22/hour based on experience performance-based bonuses Start Date: ASAP Let’s Get Honest Running a company that cares for aging loved ones in their most vulnerable moments takes more than checklists and calendars. It takes heart, hustle, and an obsession with excellence. That’s how I built In-Home Caregivers of Illinois — a nurse-practitioner-led, family-owned senior care agency that believes aging should be done with dignity, not chaos. We’re growing — but the growth is only sustainable if we have the right person in the center of the wheel, someone who is energized by problem-solving, loves leading from the middle, and brings both warmth and structure to every shift scheduled. That someone might be you. What We Need We’re looking for a compassionate and sharp Operations Manager / Scheduler who thrives on: - Putting the right caregiver in the right place at the right time — the first time - Communicating calmly and clearly with families, field staff, and leadership (even in a storm) - Tracking schedules, responding to call-offs, and turning chaos into calm - Working in-office (not remote) and being the nerve center of our operations - Making people feel seen, supported, and served well What You’ll Actually Be Doing - Owning and updating the master schedule (CareSmartz360) daily - Managing call-offs and shift changes using our Communication Escalation Tree - Coordinating onboarding, meet-and-greets, and caregiver-first shifts - Liaising with clients during onboarding and with caregivers for shift expectations - Supporting recruitment and managing a ready-to-work caregiver pool -Take after hours calls 1-2 weeks in a month - Logging, tracking, and reporting on scheduling metrics and caregiver performance - Collaborating with our Virtual Assistant and field preceptors - Enforcing SOPs, accountability, and excellence — with grace and clarity Who Thrives in This Role ? You are warm but firm — people love your energy but respect your follow-through ? You love older adults and find joy in giving their families peace of mind ? You know how to juggle a million things without dropping your grace ? You are detail-oriented, tech-friendly, and believe SOPs are love letters to efficiency ? You value faith, integrity, and personal growth — like we do ? You’re not afraid of taking charge, asking questions, and leading with intention Requirements - Must have previous experience in scheduling, operations, or health care coordination - Background in home care or healthcare is highly preferred - Must have excellent phone/email communication skills - Must be comfortable with tech platforms (Google Suite, CRM tools, Slack/Chat) - Must be able to work full-time on-site in Bolingbrook-8:30am to 5pm - Must pass a background and drug test - Must have reliable transportation What You’ll Get - A supportive and mission-driven work environment - Direct access to visionary leadership who value your input - A role with clear SOPs, built-in support, and room for leadership growth - Paid time off, performance-based bonuses, and a retirement savings plan - The rare opportunity to help build something meaningful in senior care To Apply Send us a resume and a short note about why this resonates with you. We want more than skills—we want soul. We'll follow up with a brief phone interview and a fast-track 3-step hiring process. ? Applications reviewed on a rolling basis. Don’t wait. Let’s Redefine Aging. Together. If you’re looking for a job that’s just about filling slots — this isn’t it. But if you want to build a legacy of compassion, systems, and care — welcome home.

Keywords: Complete Health Services Inc, Gary , Home Care Operations Navigator, Healthcare , Bolingbrook, Indiana