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Customer Service

Company: Michiana Mechanical
Location: Michigan City
Posted on: May 4, 2021

Job Description:

Michiana Mechanical of Michigan City, IN is looking to hire a full-time Customer Service Representative (CSR) with a can-do attitude. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Can you help keep our office running efficiently while providing the best there is to offer in customer care? Would you like to work for an established but growing local company in an essential industry? If so, please read on!This Customer Service Representative (CSR) position starts at a competitive base salary PLUS SPIFF bonus! You would also be eligible for fantastic benefits, including company-matched 401k, medical and vision insurance, paid vacation and holidays, exceptional training and growth opportunities, and a wonderful family work environment! If this sounds like the right opportunity for you, apply today! ABOUT MICHIANA MECHANICALMichiana Mechanical is a family-owned business proudly providing quality heating and air conditioning services to our community since 1995. We take care of thousands of homeowners in our community. As our referrals attest, Michiana Mechanical is known for integrity, dependability, and quality workmanship. We also guarantee 100% customer satisfaction. We conduct background checks and drug and alcohol tests on all our technicians because we value our clients' safety and our reputation.Michiana Mechanical serves Northern La Porte and Porter Counties in Indiana and Southwest Michigan.We take special pride in the people we train and employ, a fact that is obvious in their attitude and integrity. In order to attract and retain such awesome employees, we offer top pay, nice incentives, great benefits, and an excellent on-going training program. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)As a Customer Service Representative, you are the voice of our company! You provide superb customer service to our clients and help keep our office running smoothly. Your positive, friendly disposition comes through in all your interactions and is one of the reasons that our clients enjoy doing business with us!Your primary responsibilities are to answer phones, schedule appointments, and resolve issues for customers. You answer incoming calls with care and professionalism and ensure the appropriate course of action including scheduling and dispatching appropriate personnel. In order to keep our customers happy and their systems serviced, you also schedule service agreement, whole-house inspections, and semi-annual HVAC tune-ups. You are never bored, as there are always a variety of office tasks that you can help with. With pride, you keep the office clean and organized. You love that you get to interact with people every day and enjoy keeping busy! QUALIFICATIONS

High school diploma or equivalent2+ years of dispatching experience in the HVAC industry preferredFamiliarity with the Michigan City area for efficient scheduling and routing purposesAble to proficiently use Windows-based programs including QuickBooksPass a background check and drug screeningDo you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Can you adapt to a fast-paced office environment? If so, then you might just be perfect for this Customer Service Representative (CSR) position! WORK SCHEDULEThis full-time CSR position also includes a Dispatcher on-call rotation schedule of evenings and/or weekend work. This may result in required periodic evenings and weekend work. ARE YOU READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this office job in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 46360

Keywords: Michiana Mechanical, Gary , Customer Service, Hospitality & Tourism , Michigan City, Indiana

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