Customer Service Specialist

Company: TRC Companies
Location: Merrillville
Posted on: May 24, 2023

Job Description:

Job Description

Job Description

TRC Companies, Inc. is seeking an experienced Implementation Specialist to support an energy efficiency program office. As an Implementation Specialist, you are responsible for application quality, program adherence, and answering customer service calls, emails or faxes. As a part of the Implementation Specialist team, there will be rotating Saturday hours to support the call center. You enter data into various tracking databases, paying close attention to detail and looking for inconsistencies and adverse trends that could negatively impact the clients' programs. You conduct technical reviews of all applications submitted; including reviewing applications to AHRI standards, deemed savings values (kWh and therms), percentage efficient, and approving the final incentive amount. You assist with development, tracking, and quality assurance of promotional agreements and data; you complete general clerical tasks in support of the residential energy efficiency programs as assigned by management.

Primary Job Responsibilities include:

• Project management for specialized incentive program types;
• Technical application review;
• Incentive payment processing;
• Researching and analyzing data in order to identify specific trends;
• Providing top-notch customer service to all calls;
• Regular communication with customers and utility client;
• Supporting reporting and visual management requirements;
• Utilizing Lean and Six Sigma principles to develop and improve processes; and
• Miscellaneous special projects as assigned.Requirements
  
  Mandatory Qualifications
  • 1+ years' experience in customer facing roles.
  • Demonstrated experience with culturally diverse people.
  • PC, keyboarding, and typing/data entry proficiency.Highly Qualified candidate will have:
    • Bilingual candidate fluent in Spanish.
    • Demonstrated proficiency in Microsoft Office suite including Excel, Word, Outlook, and PowerPoint.
    • Experience in energy efficiency.
    • SharePoint and Microsoft Dynamics CRM experience.
    • Excellent organizational skills.
    • Excellent written and oral communication skills.
    • Must be able to create/maintain relationships and work effectively and collaboratively at all levels of the organization.
    • High level of customer service to both internal and external customers.
    • Demonstrates ability to handle multiple projects and changing priorities.
    • The ability to work under pressure and to meet frequent deadlines.
    • The ability to work as a team member and independently with little direction.
    • Anticipate needs and exercise mature judgment.
    • Willingness to learn and adapt to new responsibilities.
    • Proactive, self-motivated high performer who emanates a positive attitude and energy.
    • Team player who will deliver results effectively and efficiently utilizing resourcefulness, a sense of urgency and responsiveness.
    • Bachelor's degree from an accredited college in a related discipline (e.g., business, engineering), and/or 3+ years of relevant work experience.
      
      TRC is an equal opportunity employer: disability/veteran.
      
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Keywords: TRC Companies, Gary , Customer Service Specialist, Hospitality & Tourism , Merrillville, Indiana