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Retail & Orchard Customer Service Assistant

Company: Fair Oaks Farms
Location: Fair Oaks
Posted on: May 26, 2023

Job Description:

Starting rate: $15.00/hour

This position is seasonal

Duties and Responsibilities:

  • Proactively greet guests, groups of guests, and schools. Attentively welcome every customer that visits our Orchard and greet them within 10 seconds with a positive outgoing attitude and a smile.
  • Assistevery customer eagerly andutilizeour "Find a way to their heart" Philosophy. Make customers want to come backrepeatedly.
  • Working in a fast-paced environment, paying attention to each guest.
  • Assist customers with wants or needs while modeling the Fair Oaks Farms image.
  • Answer questions regarding Fair Oaks Farms brand and products, tours, restaurant/food options, and merchandise.
  • Cross-sell all brand products such as Fair Oaks Farm tours, Farmhouse Restaurant, andCowf--.
  • Ensure group leaders have all information needed to have a fun, safe, and educational experience in the orchard.
  • Command attention and take the lead with group leaders and teachers.
  • Make kettle corn, package goods sold such as pastries, and more.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sale prices, total purchases, receive and process cash or credit payments using a POS system.
  • Stay in constant communication with other departments informing them of guest's activities and theirdesires. Anticipatethe needs of guests.
  • All Cashregistersales must be performed properly and honestly.
  • Perform safety procedures in the event of a weather-related emergency.
  • Answer and direct inquiries to proper personnel.
  • Stay informed and up to date with the company's news and apply new knowledge to your job.Professionally, politely, and positively communicate to guests and co-workers.
  • Manage time effectively and adapts quickly to changing priorities.
  • Follow written and verbal instructions from company standard operating procedures and/or management.
  • Stay organized in manner, with materials, and company property.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Handle complaints, settle disputes, and resolve grievances and conflicts when possible, or otherwise negotiating with others.
  • Communicate departmental improvement ideas to management.
  • Work as a team with all Fair Oaks employees.
  • Perform physical activities that require considerable use of your arms and legs, moving your whole body, climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Stock, clean, and organize all merchandise shelves, coolers, and storage.Ensure areas of responsibility are stocked with supplies to perform duties.
  • During slow times Clean and dust whenneededkeeping workspace free of trash and clutter.
  • Clean dishes.
  • Handle and dispose of garbage.
  • Help withinventory.
  • Other duties as assigned by Manager or Assistant Manager. Position Requirements
    • A positive and outgoing attitude.
    • Work in a fast-paced work environment, multitask and handle high-stress situations and help otherDepartmentswhen needed.
    • Comfortable working with all ages and demographics.
    • Talking to others to convey information effectively.
    • Actively find ways to help each other to carry out all job duties assigned.
    • Job requires to develop a practical working environment along with self-guiding with little or no supervision.
    • Developing specific goals and plans to prioritize, organize, and accomplish your work.
    • The ability to multitask and complete tasks assigned in a fast-paced environment.
    • The ability to communicate and coordinate well with others by displaying respect to customers and co-workers.
    • Standing for more than 8 hours.
    • Youare required towork aflexibleschedule (weekend & holidays).
    • Honest, reliable,responsible,and dependable.
    • Have strong values integrity andloyalty tothe company.
    • Follow the Indiana Health codeguidelines.
    • Fill all retail and food displays using FIFO method (when it comes to food)
    • Lift 30 lbs. or more.
    • Basic math skills.

Keywords: Fair Oaks Farms, Gary , Retail & Orchard Customer Service Assistant, Hospitality & Tourism , Fair Oaks, Indiana

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