Customer Service Representative
Company: BWAY 2
Location: Valparaiso
Posted on: May 28, 2023
Job Description:
Plant Name: Valparaiso - 802702
Requisition ID:013883--Plant
Mauser Packaging Solutions is a global leader in solutions and
services across the packaging lifecycle, providing packaging
worldwide to companies in industries from food, personal care,
paints and chemicals.
Position Summary: Customer Service Representative (CSR) functions
as the liaison between Mauser Corporation and its customers.
Handles all customer orders from order entry through shipment of
orders. The CSR acts as the first point of contact for the customer
at their respective plant and helps customers with all questions
and concerns that arise.
Responsibilities:
- Establish relationship with customers by communicating and
resolving issues.
- Responsible for order entry and/or maintenance for assigned
accounts.
- Review plant delivery schedules versus requested dates and
resolves any conflicts. Tracks and communicates any changes and
potential service issues to the customer.
- Communicate order confirmations, changes and cancellations to
both customers and internal Mauser team members.
- Inform sales and operations of any unresolved service issues;
Recommends corrective action to customer issues as necessary.
- Reviews orders after shipment for billing accuracy and any
quantity item errors.
- Manages the issuing of credits, return authorizations and
pallet returns.
- Reviews inventory usage on stocked items, identifies and
communicates items that have not tracked to plan.
- Ensures that any customer complaints have been resolved in a
satisfactory manner obtaining guidance/approval from supervisor
when necessary.
- Communicates with Planners, Sales Representatives, Pricing team
and Plant Management as needed.
- Prepares necessary reports for Plant Management and customers
such as inventory and open order reports and tracks shipments
associated with invoices
- Processes plant claims which include any deductions for
shortages, quality issues and any miscellaneous items.
- Files any customer paperwork such as shipping documentation or
customer orders in a timely fashion.
- Performs other duties as assigned.
Mauser Packaging Solutions is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, protected veteran status, or
disability status.
Job Requirements
- Associates or bachelor's degree preferred but not required
- Manufacturing experience strongly preferred
- 1-3 years customer service experience required
- Microsoft Office Suite - basic to above average computer skills
including Excel
- CRM experience preferred
- Ability to perform basic quantitative skills required,
- Ability to work with all areas of the business including plant
and sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving
skills
Keywords: BWAY 2, Gary , Customer Service Representative, Hospitality & Tourism , Valparaiso, Indiana
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