Technical Support Engineer, Global Support
Company: Dell Technologies
Location: Gary
Posted on: May 12, 2022
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Job Description:
DELL TECHNOLOGIES SERVICES TECHNICAL SUPPORT ENGINEER Join us as
a Technical Support Engineer on our Dell Technologies Services
Global Support team to do the best work of your career and make a
profound social impact. WHAT YOU'LL ACHIEVE: Our goal is to build
strong relationships with our customers by meeting or exceeding
their expectations with an attitude of ownership, accountability,
and sense of urgency. In this role the candidate will be
responsible for maintaining excellent customer satisfaction by
providing world class customer support, documentation of software
upgrade related activities, expanding knowledge of assigned product
lines, and utilization of standard tools & procedures are essential
components of the position. YOU WILL: Be responsible for performing
remote-based software upgrades for customer owned Dell EMC storage
systems installed globally. As part of the upgrade process, the
candidate will also verify the configuration and health of the
installed product solution prior to performing the software upgrade
and complete post-upgrade follow-up tasks to ensure the system is
returned to a fully operational state. In addition, the candidate
will be involved with scheduling and project management activities.
TAKE THE FIRST STEP TOWARDS YOUR DREAM CAREER Every Dell
Technologies team member brings something unique to the table.
Here's what we are looking for with this role: ESSENTIAL
REQUIREMENTS - Associates or Bachelor's Degree in a technical
discipline
- Experience in implementation/upgrade projects, including software
support and systems administration
- Good customer service and communication skills, both written and
verbal
- Ability to work independently and with a strong sense of urgency,
manage priorities, and follow through on issues until closure
- Ability to learn quickly and apply new knowledge and skills
immediately
- Strong troubleshooting skills
- Must be able to manage multiple time bound activities at one
time
- Have a high level understanding of relational and hierarchal,
design, file system organization, and indexing of databases
- Working knowledge of Networking to include TCP/IP, Ethernet,
addressing, mapping, flow control, naming, routing/traffic, and
management
- Understanding of computer systems (CPU, memory, buses, I/O,
device drivers, buffering, job scheduling, virtual memory, file
systems and file systems structure) in general
- Must be proficient with Microsoft Excel, Word, PowerPoint and
Outlook
- Must be proficient with using remote based access tools such as
WebEx
- Must be able to use Unix based text editors, as well as edit Bash
and Perl scripts DESIRABLE REQUIREMENTS - Experience as a Unix,
Linux or Windows system administrator is highly desirable
- Experience administering LDAP, Active Directory, or NIS
authentication is highly desirable
- Red Hat Certified Engineer or Equivalent Experience
- Other Unix, Windows OS, or IT related certifications
- CCNE certification or Equivalent Networking Experience
- Microsoft certified engineer certification
- Understanding of the storage industry, such as storage
management, storage architecture and business continuity HERE'S OUR
STORY; NOW TELL US YOURS Dell Technologies helps organizations and
individuals build a brighter digital tomorrow. Our company is made
up of more than 150,000 people, located in over 180 locations
around the world. We're proud to be a diverse and inclusive team
and have an endless passion for our mission to drive human
progress. What's most important to us is that you are respected,
feel like you can be yourself and have the opportunity to do the
best work of your life -- while still having a life. We offer
excellent benefits, bonus programs, flexible work arrangements, a
variety of career development opportunities, employee resource
groups, and much more. We started with computers, but we didn't
stop there. We are helping customers move into the future with
multi-cloud, AI and machine learning through the most innovative
technology and services portfolio forthe data era. Join us and
become a part of what's next in technology, starting today. You can
also learn more about us by reading our latest Diversity and
Inclusion Report and ourplanto make the world a better place by
2030 here . Dell is committed to the principle of equal employment
opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment. All
employment decisions at Dell are based on business needs, job
requirements and individual qualifications, without regard to race,
color, religion or belief, national, social or ethnic origin, sex
(including pregnancy), age, physical, mental or sensory disability,
HIV Status, sexual orientation, gender identity and/or expression,
marital, civil union or domestic partnership status, past or
present military service, family medical history or genetic
information, family or parental status, or any other status
protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based
on any of these characteristics. Dell encourages applicants of all
ages. Read the full Employment Opportunity Policy here .
Keywords: Dell Technologies, Gary , Technical Support Engineer, Global Support, IT / Software / Systems , Gary, Indiana
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