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Field Service Technician - Merrillville

Company: Aamazing IT
Location: Merrillville
Posted on: June 25, 2022

Job Description:

If we could attempt to locate someone in the Merrillville, IN our South Side of Chicago are that would be the ideal location.

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service oriented technicians--

What You'll Do

Provide exceptional Customer Service

Travel within a radius of 25 to 100+ miles daily in a specific route

Understand AC/DC and backup power concepts

Provide excellent time management and reporting skills

Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)

Manage triage, troubleshooting and resolution to client scope on IT equipment

Occasionally works at heights of 20' to 25', lift equipment training provided

Document efforts, issues and resolutions, close cases/tickets daily

Experience desired in copper and fiber cabling and various terminating connectors

Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment

Work Experience

o 1 year of IT support work experience

o A+ Certification preferred or must be obtained within first 3 months of employment Friendly

o Relatable and responsible when interacting with all customers, you have the ability to build relationships easily

o Educational approach to solving issues Help us, help them!

o For many of our customers technology problems can be frustrating but easily solved by educating them, your patience is a virtue! Innovative

o Able to transform technical IT solutions lingo into terms everyone understands

o Insatiable desire for knowledge, independence, and success strive for more than the status quo

o Not intimidated by problems you've never seen before confidence if key!

Responsible

o Complete all assigned projects and tasks

o Excellent time-management skills

o Communication Tracking/monitoring issues, providing notes/feedback, etc.

o Keep CompuCom provided tools and vehicle in good condition

Keywords: Aamazing IT, Gary , Field Service Technician - Merrillville, IT / Software / Systems , Merrillville, Indiana

Click here to apply!

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