Product Manager, Web
Company: Aspen Dental
Location: Chicago
Posted on: May 18, 2024
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Job Description:
The Aspen Group (TAG) is one of the largest and most trusted
retail healthcare business support organizations in the U.S.,
supporting 15,000 healthcare professionals and team members at more
than 1,000 health and wellness offices across 46 states in four
distinct categories: Dental care, urgent care, medical aesthetics,
and veterinary care. Working in partnership with independent
practice owners and clinicians, the team is united by a single
purpose: to prove that healthcare can be better and smarter for
everyone. TAG provides a comprehensive suite of centralized
business support services that power the impact of four
consumer-facing businesses: Aspen Dental, ClearChoice Dental
Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and
AZPetVet veterinary. Each brand has access to a deep community of
experts, tools and resources to grow their practices, and an
unwavering commitment to delivering high-quality consumer
healthcare experiences at scale.
As a reflection of our continued growth, we have an exciting
opportunity to join our Marketing and Customer Experience
organization as a Product Manager, Web. This is a critical role in
the organization driving new product development across Aspen's
customer digital experiences for our patient portal and certain
in-office digital experiences, current and future. The Product
Manager will define opportunities and deliver products on the
product roadmap, ensuring a world class customer and provider
experience at every customer touchpoint. The Product Manager will
also execute new product development activities and work
cross-functionally to define and manage the product lifecycle with
key stakeholders. Product Managers are expected to be versed and
comfortable in agile product management frameworks, exercise top
notch product management skills, identify and solve hard problems -
both for customers and the business, view solutions through the
lens of viability, feasibility, value, and usability, not be afraid
to sign up for results, and hold themselves fully accountable to
the product's success.
DUTIES AND RESPONSIBILITIES
--- Own and drive the Web experience for patient portal and
in-office digital experiences
--- Act as the "voice of the customer" and "voice of the user" and
provides a business perspective on value of the product roadmap and
backlog.
--- Partner with business stakeholders to align on a product
vision, strategy, and roadmap for his/her product area in support
of corporate goals and objectives.
--- Identify and assess opportunities against business goals.
Prioritizes those opportunities with internal stakeholders and
external partners to build and maintain a product roadmap.
--- Translates a product roadmap into a product backlog and leads
matrixed teams using agile development methodology. Work with
business stakeholders on defining requirements, with UX team on
usability and Technology teams on feasibility. Leads short feedback
cycles with Product Manager acting as the voice of the business
with UX and Tech
--- Understands product strategy for the digital and marketing
portfolio and works to complete supporting market analysis and
business cases.
--- Manages driving a product through its entire development cycle,
from concept to launch to lifecycle management, with a strong focus
on details while never losing sight of the big picture.
--- Leads cross-functional teams to execute on product management
(UX Design, Visual Design, IT, Engineering, Operations, Customer
Care, Quality, Marketing, Finance, and Legal).
--- Analyzes and develops differentiation against key competitors
by understanding market landscape, emerging technology, and
customer needs and trends.
--- Works closely with select internal and external customers to
gather requirements and assist marketing with customer
presentations as the product expert.
--- Supports any required RFI/RFP boilerplates, training, tools,
collateral, and knowledge bases.
--- Partners with all internal departments to align & prioritize
the long-term strategy and short-term Now/Next/Later roadmaps.
EDUCATION/SKILLS/CHARACTERISTICS
--- Minimum 2 years of Customer and UX-focused product management
experience, ideally focusing on customer facing web
applications
--- Demonstrated success in executing and directing product
management activities in multiple areas
--- Ideal candidate has experience in designing, implementing, and
iterating on consumer experiences using digital web and mobile
platforms for use in physical healthcare, retail, or banking
industries
--- Ideal candidate also has the technical and operations acumen to
understand the implications of data, back-end services and
operations on the user experience and vice versa
--- Expertise in a metrics and data-driven environment
--- Clear passion about TAG's mission
--- Proven skills to collaborate with cross functional teams, and
able to influence others to support decisions
--- Ability to be self-directed to solve business issues in defined
product area
--- Ability to make decisions about and prioritize own work
--- Entrepreneurial with a strong inclination towards action,
preferably with experience at a startup or highly dynamic
environment
--- Creativity in managing culturally diverse customers, changing
requirements and shifting priorities for product development
--- Passionate advocate for our customers and the user
experience
--- Ability to learn multiple functional areas of business,
including: engineering, design, finance, sales, and marketing
--- Drive to become the subject matter expert in your product area
and be the "go to" person and subject matter expert.
--- Ability to lead without authority, building credibility across
the organiza
If you are an applicant residing in California, please view our
privacy policy here:
https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees
Salary: $ 105k -135k + bonus opportunity.
Keywords: Aspen Dental, Gary , Product Manager, Web, IT / Software / Systems , Chicago, Indiana
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