Training Specialist: Customer Care Center (Remote Contract-to-Hire)
Company: Blue Star Partners LLC
Location: Chicago
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Job Title: Customer Care Center
Trainer Location: Merrillville, IN Duration: 1-Year Contract
(Temp-to-Hire) Pay Rate: $29.00 – $40.00/hr (W2 only) Work
Authorization: Must be authorized to work in the U.S. – No C2C or
sponsorship Position Overview We are seeking an experienced
Customer Care Center Trainer to deliver engaging in-person,
virtual, and e-learning training to both new hires and existing
staff within the Customer Care Center (CCC). This role supports the
growth and development of Customer Care Center Management,
Operations Support, and Customer Service Representatives by
delivering training on call management skills, business processes,
technology enhancements, customer information systems (CIS/DIS),
and regulatory procedures. The Trainer will be responsible for
evaluating trainee readiness, providing coaching, and ensuring a
smooth transition from training to production. This is a dynamic
role for someone passionate about instructional excellence,
employee development, and fostering a culture of continuous
learning. Key Responsibilities Deliver structured training programs
for Customer Care Center staff across multiple formats (classroom,
virtual, e-learning). Provide onboarding training for new hires and
ongoing training for existing staff, ensuring alignment with
business processes and standards. Monitor, track, and report
trainee performance, including test scores, attendance, and
behavioral observations. Conduct one-on-one coaching sessions,
assessments, and on-the-job training activities. Collaborate with
management, Quality Assurance, and Operations Support teams to
identify training needs and implement solutions. Maintain accurate
training records for all CCC employees. Continuously improve
training programs using participant feedback and performance
metrics. Support the development of job aids, call scripts, and
process documentation. Manage classroom engagement, address
distractions, and resolve technical issues during training
sessions. Participate in training needs analysis to address
performance gaps. Required Qualifications High School Diploma or
equivalent. Minimum 3 years of training or facilitation experience.
Strong verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word)
and Teams. Knowledge of adult learning and behavior change methods.
Ability to prioritize, multitask, and meet deadlines in a
fast-paced environment. Strong problem-solving skills with the
ability to recommend and implement training solutions. Ability to
travel as needed. Preferred Qualifications Bachelor’s degree in
Communications or related field. Course design and development
experience. Familiarity with e-learning software such as Adobe
Captivate. Professional training certification.
Keywords: Blue Star Partners LLC, Gary , Training Specialist: Customer Care Center (Remote Contract-to-Hire), IT / Software / Systems , Chicago, Indiana
