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Technical Services Manager

Company: GAF Buildings Materials Corp. of America
Location: Michigan City
Posted on: June 8, 2021

Job Description:

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Job Description:


The Mgr Technical Services is responsible for all analytical and process related initiatives at the plant. This includes ensuring compliance at all levels including product specifications, product quality, raw materials, safety and environmental. Provide support and resources to all departments to ensure that plant goals are achieved in the areas of safety, quality, productivity, and cost control.


30-35% Provide technical support to operating departments in statistical applications, process capability assessment, and problem solving. Coordinate all plant technical support activities as required and participate on project teams to improve existing processes and raw material handling systems. Capture and implement manufacturing "best practices"; ensure root cause analysis using the six building blocks is integral to plant culture.

25-30% Production, engineering and quality optimization - understand the needs of customers, internal and external translating these requirements into total manufacturing support including product/process improvements, and implement changes to support these initiatives.

15-25% Support Production, QA, Maintenance, Purchasing and Accounting needs by developing and maintaining accurate process standard databases. Manage and develop systems that audit the quality of finished goods and raw materials. Maintain a high level of technical reporting within the Technical Department including in-depth analysis of changes in plant operating conditions with identified results achieved.

15-20% Oversee all trials for process improvement, raw materials, and new products. Includes pre-trial coordination, training, post-trial testing, and wrap-up report. Develop a thorough understanding of the raw material technology that can be used to develop year over year BOM planning, and coordinate with Operations to define fitness for use requirements for raw materials.

10-20% Manage quality department personnel. Create development plans and manage development opportunities. Support their job function responsibilities as needed.

5-10% Manage programs, processes, process design, and evaluations for capital projects in an effort to systematically evaluate the performance of the manufacturing process and lead to modified techniques which will improve cost and quality. In some cases manage project implementation.


Level Based Competencies are to be designated based on job level and content.

  • Leadership
  • Business Acumen
  • Developing Others
  • Decision Making
  • Managing Conflict
  • Communication
  • Facilitating Change
  • Building Strategic Working Relationships
  • Technical/Professional Knowledge & Skills

Technical knowledge/skills (entry, intermediate, advanced)

  • Demonstrated detailed technical engineering skills in a continuous web manufacturing environment
  • Demonstrated skill in applying Lean Manufacturing concepts, practices & procedures with proven quantifiable results
  • Analytical Troubleshooting Techniques, Statistical analysis - Six Sigma Methodology, Quality Process Improvement principles

General knowledge/skills (entry, intermediate, advanced)

  • Excellent communication skills: written, verbal and listening
  • Demonstrated advanced proficiency in Microsoft Office with an emphasis on Excel
  • Excellent planning and organizational skills including ability to manage multiple priorities simultaneously
  • Demonstrated skill in problem solving, statistical expertise and leading problem solving teams
  • Intermediate financial/budgetary understanding including product cost (component analysis)
  • Ability to lead and direct the work of others
  • Results oriented, high energy, credible, honest, self-motivated person


  • BS degree in Engineering (Mechanical, Electrical, or Chemical) required; BS degree in Chemical Engineering preferred
  • Minimum of (2+) years' engineering experience in a continuous process environment - OR - GAF Co-Op Experience.
  • Must have experience in a high volume manufacturing operations, preferably continuous process as well as physical lab testing operation and development of lab test procedures.


  • No of direct reports: 2
  • No of indirect reports: 0
  • Budget Responsibility: Oversees trial budget
  • Travel Requirements: 10-25%

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Keywords: GAF Buildings Materials Corp. of America, Gary , Technical Services Manager, Other , Michigan City, Indiana

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