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Dir Clinical Outreach - Northwest Health - Full Time, Days

Company: Community Health System
Location: Valparaiso
Posted on: June 8, 2021

Job Description:

Job Description

Summary: Under the direction of the Market Director of Provider Relations, Vice President of Operations, and Market/Hospital CEOs; the Director of Clinical Outreach will engage with the entire market to assist in strategic alignment of Emergency Medical Services, Acute Care Hospitals, Ancillary Patient Care sites of service (SNF, ALF, LTAC, UCC's) and CHS Transfer Center Services (where applicable).

Summary: Under the direction of the Market Director of Provider Relations, Vice President of Operations, and Market/Hospital CEOs; the Director of Clinical Outreach will engage with the entire market to assist in strategic alignment of Emergency Medical Services, Acute Care Hospitals, Ancillary Patient Care sites of service (SNF, ALF, LTAC, UCC's) and CHS Transfer Center Services (where applicable). Additional focus to enhance competitive position amongst the secondary services areas connected to the Market portfolio is an expectation. The role will entail working closely with the local hospital leadership teams, local marketing teams, employed, independent and unaffiliated physician practices and ancillary services to grow key service lines, initiate and strengthen relationships, mitigate outmigration and enhance opportunities to align clinical collaboration.

Essential Duties and Responsibilities:

  • In collaboration with the Market Director of Provider Relations, evaluate, analyze, and interpret market utilization data for specified services and ensure that sales priorities are identified and acted upon.
  • Evaluate, analyze, and interpret market demographics, including population, age, gender, race, and projected trends for both physicians and patient populations.
  • In collaboration with the Market Director of Provider Relations, evaluate, analyze, and interpret current physician referral patterns, financial margins and trends ensuring volume growth is optimized.
  • In collaboration with the Market Director of Provider Relations, service-line directors, and appropriate Medical Staff leadership, develop sales and retention strategies for target markets and facility service lines.
  • Execute volume growth and market share retention strategies and plans; track activities; report on activities and issues; successfully close new business in accordance with predetermined targets.
  • Complete face-to-face calls with non-CHS hospitals, urgent care centers and post-acute care facilities medical staff, leadership and clinicians to ensure that a thorough understanding is gained regarding their facilities requests and unmet needs.
  • Complete follow-up meetings with non-CHS hospitals, urgent care centers and post-acute care facilities medical staff, leadership and clinicians as needed to close new or additional business, ensuring that internal and external obstacles to volume growth and retention are identified and minimized or eliminated.
  • Prepare and present monthly reports, identifying trends, additional business opportunities, and obstacles to new business growth.
  • Continuously modify volume growth and retention strategies and plans to ensure optimal business outcomes and "win-win" results for physicians and outreach medical facilities.

Key Competencies/Requirements

  • Ability to research, understand, and explain healthcare service volumes, provider referral patterns, facility financial reports, targeted sales strategies, compliance standards, and market data/demographics leveraging tools and reports (i.e. Excel, CRM/PRM, EMS Data, Hospital EMR Data, Claims Data Software, EMTALA/Government regulations, etc.). Ability to demonstrate an executive presence with all levels of the organization, while demonstrating engagement, confidence, persuasive communication skills, emotional intelligence, and organizational awareness.
  • Ability to execute with consistent and timely documentation, proactive with market opportunities, and identifying and resolving barriers to business.
  • Maintains and upholds the highest standard of ethical behavior in all circumstances.
  • Brings high energy, a positive attitude, and a will to win.
  • Confident and resourceful in taking initiatives to build relationships and meet patient/provider needs.
  • Treats the needs of providers, staff, and patients as a priority. Works to develop and communicate solutions that meet customer needs.
  • Able to prioritize; committed to continuous self-improvement.
  • Is accountable and accepts accountability for one's own actions and results. Can be depended upon to execute on agreed upon actions to support both individual and team objectives.
  • Works well with others, provides support and assistance to team members, and helps others to accomplish objectives.

Job Specifications:

  • Education: Requires a minimum of a Bachelor's Degree. Prefers degree in healthcare related field, business, and/or communication from an accredited college or university.
  • Experience: Requires a minimum of three (3) years of healthcare experience. Minimum of three (3) years of employment as a licensed clinical provider is desired. Comparable experience may be considered.
  • Required License/Registration/Certification: Current Clinical Certification or Licensure (RT, EMT-P, RN, NP)

Keywords: Community Health System, Gary , Dir Clinical Outreach - Northwest Health - Full Time, Days, Other , Valparaiso, Indiana

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