Tolling Shift Supervisor

Position Summary:

Incumbent works directly for the Operations Assistant Manager. Incumbent assists the Operations Assistant Manager in the daily operation of toll plazas. Primary responsibility is to insure all necessary staff is present in their assigned area to efficiently process traffic at our toll gates.

Environment will include both office and outside duties. Incumbent will have an assigned job location but will be required to drive their personal vehicle to other locations within their work assignment with ITRCC approved compensation for the use of their personal vehicle, if Company vehicle is unavailable. Incumbent will be required to walk and perform duties in all weather conditions. Work hours can vary dependent on need.

Direct Relationships:

• Personal work contacts will include the Operation Assistant Manager, Toll Collectors, Toll Manager, and Supervisors from other departments within ITRCC. Externally they will work with vendors and customers.

Position Responsibilities:

• Provide leadership and support the culture of safety in all ITRCC activities.
• Observe for safety and security issues and take corrective action as necessary.
• Following departmental policy, incumbent will schedule the personnel necessary to efficiently process expected traffic in our plazas.
• Make necessary adjustments in the staff as dictated by events or as directed.
• Authorize the use of overtime to achieve these requirements and to mandate overtime as necessary.
• Responsible for traffic management at assigned toll plazas to ensure efficient flow of traffic.
• Adjustments to toll lane configurations shall be made to aide in the efficient flow of traffic.
• Prepare weekly lane schedules to meet company demands.
• Supervise in a union environment by following contract between Company and Union.
• Utilize various computer programs and reports to monitor and review employee break times, working status, and availability to work along with traffic reports and overtime records.
• Incumbent does not have the authority to discipline, counsel or suspend an employee without the prior approval of the Operations Assistant Manager.
• Incumbent is expected to use good judgment to determine if interdiction is necessary and in what form to assure we are fulfilling our tasks and responsibilities to our customers and the company.
• Incumbent is expected to report policy violations and other problems and concerns to the Operation Assistant Manager.
• Review and approve employee hours of work utilizing electronic payroll system.
• Monitors operation and condition of ITRCC property.
• Make checks of toll plaza(s) at various times of the day and night.
• Gives assistance to disabled vehicles, helps at accidents and renders first aid when necessary.
• Must be ready to aid in emergency situations.
• Monitor supply inventories.
• Performs duties related to electronic toll collection as assigned.
• Performs other duties as required.
• Regular reliable attendance.

Qualifications:

• High school diploma/ GED
• Must have proven organization skills
• Must possess effective communication skills both written and orally
• Must possess the knowledge and skill necessary to effectively perform on the job training for new hires
• Knowledge and experience in Microsoft Word and Excel and Outlook
• Ability to apply company policies in a consistent manner with the best interest of the company in mind
• Must possess the ability to manage in a fast-paced high stress environment while providing a high level of customer focus.
• Must be able to lift and carry weights up to 50 lbs. along with other physical duties involving pushing, pulling and lifting
• Must possess and maintain a valid drivers license

Desirable Experience:

• 2-4 years past supervision experience

Working Conditions:

This position requires: (Frequent est. 5 hrs per shift)

• • • Frequent Standing, Walking and Sitting.
    • Frequent Talking and Hearing.
    • Light Physical Effort.
    • Heavy Computer usage.

Travel time required may be up to 30%

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