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Floor Supervisor Casino

Company: Boyd Gaming, Inc.
Location: Michigan City
Posted on: June 9, 2021

Job Description:

  • Must be 21 years of age.
  • Two (2) years of experience as a Floor Supervisor.
  • Must be knowledgeable about applicable gaming regulations and company policies.
  • Must have thorough knowledge of a minimum of two (2) games.
  • Must have excellent communication and customer service skills.
  • Must be able to obtain/maintain any necessary certifications and/or licenses.

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Job Functions

  • Stand and circulate throughout assigned area.
  • Possess thorough knowledge of games assigned to supervise.
  • Calculate all payoffs.
  • Understand and monitor compliance with gaming regulations, company policies and procedures.
  • Operate computer to access credit line, issue credit.
  • Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
  • Direct and supervise dealers in assigned area.
  • Evaluate designated team members' performance on a yearly basis.
  • Monitor changes of cards and dice; inspect new equipment before allowing into play.
  • Resolve customer complaints or refer to Shift Manager when appropriate.

Keywords: Boyd Gaming, Inc., Gary , Floor Supervisor Casino, Other , Michigan City, Indiana

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