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Sr Operations Support Rep

Company: American Water
Location: Gary
Posted on: November 18, 2021

Job Description:

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.PLEASE NOTE: In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.Primary RoleResponsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.Key Accountabilities

  • Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
  • Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs.
  • Maintains financial and/or other business records, journals and ledgers.
  • Interacts with internal/external customers regarding various issues and provides any additional assistance.
  • Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.
  • Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom.
  • Compiles and reviews numerous essential reports on a daily/weekly/monthly basis.
  • Performs other duties as assigned.Knowledge/Skills
    • Advanced knowledge of office procedures
    • Advanced math knowledge
    • Advanced knowledge of water distribution systems and water and wastewater field operations
    • Advanced working knowledge of computer programs
    • Advanced knowledge of network and maintenance related issues Advanced knowledge of company billing guidelines and state billing regulations.Experience/Education
      • High School Diploma or GED required.
      • Minimum of 2 - 5 years related clerical experience required.Travel Requirements
        • None or minimal travel.CompetenciesChampions safetyCollaboratesCultivates innovationCustomer obsessedDrives ResultsNimble learningJoin American Water...We Keep Life Flowing---American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Keywords: American Water, Gary , Sr Operations Support Rep, Other , Gary, Indiana

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