Hospitality Service Support
Company: Hooters of America, LLC
Location: Merrillville
Posted on: August 6, 2022
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Job Description:
Overview:
The mission of Hooters is to Make People Happy and the Hospitality
Service Support position strives to provide an exceptional
experience for our guests including a sincere positive greeting,
quick and efficient service and a clean and friendly atmosphere.
You will have the opportunity to be cross trained in three areas of
responsibility. Performing the Host role; ultimately responsible
for greeting the customer immediately when they enter Hooters. This
position must possess a personal and energetic personality to
welcome and seat guests ensuring their needs are accommodated. The
Host recognizes and knows how to assist parties with children,
large parties, businessmen/women and all other types of people that
enter Hooters doors. The Host controls the flow of the restaurant
through seating and to alleviate Hooters Girls from getting
multiple tables at one time to ensure each guest gets an excellent
service experience. The Host must be aware of new menu items and
specials and be able to answer all questions about the menu. The
Host may also act as the person responsible for selling
Merchandise. Preforming the To-Go role; taking orders via phone,
delivery service apps/tablets, online orders, and walk-in guests.
This role time, and order accuracy. Additional duties of this
position will include suggestive selling, ensuring order accuracy,
orders packaged accurately, and receiving payment. The To-Go
position must be aware of new menu items and specials and be able
to answer all questions about the menu. Performing the Staff role;
maintaining cleanliness and sanitation of various areas of the
restaurant to include the parking lot, Front of House, and
restrooms. This role plays a significant part of the guests
perception of the atmosphere. Attention to detail of restaurant
needs in all aspects of staff support responsibilities. Keeps all
wait stations full stocked and maintained. If applicable, Staff may
assist in stocking and cleanliness of the Hooters bar area and
performing Food Runner task. The ability to prioritize multiple
tasks to ensure operations run efficiently is important. All
employees will be required to embrace the Companys core values:
Show You Care, Elevate the Spirit, Respect Everyone, Values
Feedback, and Exceeds Expectations.
Responsibilities:
a. Guest Happiness Food & Beverage Quality Assurance Order Accuracy
Speed of Service Accurate Food Presentation Friendly & Attentive
Customer Service b. Financial Management Responsible Cash Handling
c. Brand Operating Standards Welcoming, Personal, & Courteous
Ensures Proper Sanitation and Food Handling Prepared, in Uniform &
Punctual for Shift Cleanliness d. Other Menu Knowledge Rotation
Seating Aware of Events & Specials Sense of Urgency Store Events
Spokesperson Ensures Proper Sanitation and Cleanliness of Sell
Windows and Wait Stations Facility Maintenance and Cleanliness
Ensures Products are Available for FOH Employees
Qualifications:
Must be 17/18 years of age or older Customer Service Skills Basic
Mathematical Computations Skills Ability to Promote Brand Integrity
Ability to Maintain Professionalism at All Times Ability to
Communicate Clearly Ability to Work Well with Others Ability to
Multi-Task within a Fast-Paced Environment Ability to Adapt to
Change Menu Knowledge Knowledge of Sanitation and Use of MSDSAll
applicants applying for a position involved in the service of
alcoholic beverages must have a valid ServSafe alcohol
certification, and all applicants must have any other legally
required certification prior to beginning work and in order to be
eligible to work for Hooters. The applicant will not be compensated
for the completion of any training required to get the required
certification, and gaining such certification does not guarantee
the applicant continued employment.Hooters of America LLC. is an
equal opportunity employer and committed to workplace diversity.
M/F/D/V are encouraged to apply
Keywords: Hooters of America, LLC, Gary , Hospitality Service Support, Other , Merrillville, Indiana
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