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00500282 - Client Advisor

Company: Franciscan Ministries
Location: Crown Point
Posted on: November 26, 2022

Job Description:

Overview
CLIENT ADVISOR - St. Jude House - Saturday and Sunday Hours are 4:00 pm -12:30 am
St. Jude House is a non-profit, 40-bed shelter in Crown Point, Indiana, providing comprehensive services to domestic violence victims and their dependent children. A leader in outreach and community awareness, St. Jude House also provides training with law enforcement, medical/health professionals, social service providers, businesses and schools regarding domestic violence prevention. We are currently looking for a part-time weekend Client Advisor to join our team!
Duties and Responsibilities:

  • Assists residential clients with daily needs, as requested. Provides appropriate forms to clients, including but not limited to transportation requests, sharing room, and overnight requests. Distributes toiletries and supplies, assists with phone calls, checks the clients daily job tasks.
  • Engages in crisis intervention and completes crisis call logs with caller information for future intakes, support groups, and any outside referrals for services.
  • Performs conflict resolution with clients. Documents all client interactions on appropriate logs or forms including associate daily activity logs, session notes and incident reports.
  • Completes initial intake as necessary and orientates new clients to shelter policies and procedures in accordance with the client handbook. Assists clients in exiting the shelter through established procedures including all required paperwork.
  • Completes daily checklist for shift worked, including updating statistical information and reports such as crisis calls, intakes client exit summaries and other necessary reports. Enters client detail data, census statistics, program statistics, fundraising activities and various other data into the database/software program. Routes information electronically or manually as determined by established process. Ensures information is sent and retrieved according to established procedure. Assists with historical data reporting as requested by Administration.
    Required Skills and Qualifications:
    • High School Diploma or GED equivalent
    • One (1) year of customer service experience
    • Prior experience working with a diverse population
    • Bachelor's degree in Psychology, Sociology or other related field, preferred
    • Experience with Domestic Violence population, preferred
      Are you ready to write the next chapter of YOUR story? Please apply now!
      DFWP/EOE/e-verify
      Please note:
      St. Jude House takes the health and safety of its employees, residents, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by St. Jude House (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from St. Jude House. Please also know that St. Jude House will accept and review requests for accommodations for.qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue.

Keywords: Franciscan Ministries, Gary , 00500282 - Client Advisor, Other , Crown Point, Indiana

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