Customer Service Rep(02603) Crisman
Company: Careerbuilder US
Location: Portage
Posted on: January 27, 2023
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Job Description:
Job Description Company Description We take pride in our team
members and our team members take pride in Domino's Being the best
pizza delivery company in the world requires exceptional team
members working together. At Domino's, our people come first Job
Description Customer Service Rep Job Description ABOUT THE JOB You
got game? You got spring in your step? You want the best job in the
world And schedules that work with you, not against you? That's
right, we live to beat the rush and make it possible to make, bake
or take pizzas during the hungry hours of the day and night, part
or full time. You'll have plenty of time left over for school,
hanging with your friends, or whatever. Sound good? Even if you
just need a second job for some extra cash, Domino's is the perfect
place for you. We are searching for qualified customer service reps
with personality and people skills. We're growing so fast it's hard
to keep up, and that means Domino's has lots of ways for you to
grow (if that's what you want), perhaps to management, perhaps
beyond. Whether it's your hobby, main-gig, or supplemental job,
drop us a line. We're bound to have just the thing for you.
ADVANCEMENT Many of our team members began their careers as
delivery drivers and today are successful Domino's franchise
owners. From customer service representative to management, General
Manager to Manager Corporate Operations or Franchisee, our stores
offer a world of opportunity. DIVERSITY Our mission is to
recognize, appreciate, value and utilize the unique talents and
contributions of all individuals. To create an environment where
all team members, because of their differences, can reach their
highest potential. Qualifications Must be 18 years of age or older
Must be willing and able to work all stations in-store, such as
making menu items, assisting customers on the phone and in-store,
and expediting orders from the cut table Additional Information
REQUIRED FUNCTIONS, SKILLS, AND DUITIES FOR ALL POSITIONS: Ability
to add, subtract, multiply, and divide accurately and quickly (may
use calculator). Must be able to make correct monetary change.
Verbal, writing, and telephone communication skills to take and
process orders. Ability to enter orders using a computer keyboard
or touch screen. Operate all store equipment. Stock ingredients
from delivery area to storage, work area, walk-in cooler. Prepare
products. Receive and process telephone orders. Clean equipment and
facility approximately daily. WORK CONDITIONS MAY INCLUDE EXPOSURE
TO: Varying and sometimes adverse weather conditions. In-store
temperatures ranging from 33 degrees in cooler to 90 degrees and
above in some work areas. Sudden changes in temperature in the work
area and while outside. Fumes from artificial and natural scents or
odors from food, gases,air fresheners, etc. Exposure to cornmeal
dust. Confined spaces, such as a walk-in cooler. Hot surfaces,
tools, and products from the oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts. REQUIRED MENTAL AND
PHYSICAL ABILITIES (Including, but not limited to the following):
SENSING The ability to speak, hear, and understand verbal
communication on telephone and in person is necessary. Near and
mid-range vision is used for most in-store tasks. Depth perception
in necessary for all positions. Personnel must have the ability to
differentiate between hot and cold surfaces. Far vision and night
vision areneeded for delivery personnel. TEMPERAMENTS The ability
to direct activities, perform repetitive tasks, work alone and with
others, work under stress, meet strict quality control standards,
deal with people, analyze and compile data, make judgments and
decisions is necessary throughout shifts. STANDING Most tasks are
performed from a standing position. Walking surfaces include
ceramic tile, concrete, or linoleum in some food process areas.
Height of work surfaces is between 36' and 48'. WALKING Walking is
frequently required for short distances and short durations.
Personnel must travel between the store and customer vehicles.
Delivery personnel must travel between delivery vehicles/e-bikes
and from the delivery vehicle/e-bike to the customer's location.
SITTING Paperwork is normally completed while sitting. Driving to
and from deliveries or meetings requires sitting. LIFTING Bulk
product deliveries are made twice a week or more and are unloaded
by the team members on duty during the deliveries. Deliveries may
include cases of ingredients and supplies weighing up to 50 pounds
with dimensions of up to 3' x 1.5'. Cases are usually lifted from
the floor and stacked onto shelves up to 72' high. CARRYING Dough
trays weigh approximately 12 pounds, cases of products weighing up
to 25 pounds, and prepped items may need to be carried from the
walk-in cooler to the make-line. Items such as cases of pizza
sauce, weighing 30 pounds, may occasionally need to be carried from
the storage area to the prep area, and from the prep area to the
front of the store. During delivery, carrying products while
performing 'walking' and 'climbing' duties may be required.
PUSHING/PULLING This may be required to move trays or products
placed on dollies, or to move empty trays or trash cans. A stack of
trays on a dolly is approximately 24' - 30' and requires a force of
up to 7.5 pounds to push. CLIMBING Team members must infrequently
navigate stairs or climb a ladder to change air fresheners, clean
walls, or perform maintenance. During delivery of product,
navigation of five or more flights of stairs may be required.
BENDING/CROUCHING/SQUATTING Performed occasionally to stock shelves
and to clean low areas. Forward bending at the waist is necessary
at the pizza assembly station. Toe room is present, but workers are
unable to flex their knees while standing at this station. Duration
of this position is generally less than one minute and may be
repeated frequently. Forward bending is also present at the front
counter and when stocking items. REACHING Reaching is performed
continuously; up, down and forward. Workers reach above 72'
occasionally to turn on/off oven, heat lamp, or television
controls, and to lift and lower objects to and from shelves.
Workers reach down to perform tasks such as scooping cornmeal from
a plastic barrel, or washing dishes. Workers reach forward when
obtaining topping ingredients, cleaning work surfaces, or answering
phones. HAND TASKS Eye-hand coordination is essential. Use of hands
is continuous during the day. Activities frequently require use of
one or both hands. Shaping pizza dough requires frequent and
forceful use of forearms and wrists. Workers must manipulate a
pizza peel when removing pizza from the oven, and when using the
different pizza cutters. Frequent and/or forceful pinching is
required in the assembly of cardboard pizza boxes. Team Members
must be able to grasp cans, the phone, the pizza cutter, the pizza
peel, and pizza boxes. MACHINES, TOOLS, EQUIPTMENT, AND WORK AIDS
Team Members may be required to utilize pencils/pens, computers,
telephones, calculators, TDD equipment, pizza cutters, and pizza
peels, and scales. by Jobble
Keywords: Careerbuilder US, Gary , Customer Service Rep(02603) Crisman, Other , Portage, Indiana
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