BMV Customer Service Representative 2

Company: State of Indiana
Location: Valparaiso
Posted on: March 18, 2023

Job Description:

Work for IndianaGrow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day.At the State of Indiana, we don't just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.About the Indiana Bureau of Motor Vehicles (BMV):The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we:Invest in our employeesEngage our customersProvide sustainable systemsEmbrace product innovationHourly Wage:The starting wage for this position is $16.24/hour.Work Location:This position is located at the Bureau of Motor Vehicles' Valparaiso branch, which is in Region 1.About the Job:As the Customer Service Representative 2, you will be responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. In this position, you will evaluate the customer's knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, you will be at the front line, processing transactions for customers.A Day in the Life:The essential functions of this role are as follows: Administer skills tests and evaluate driving skillsAssist customers with vehicle/watercraft titles and registration needsMaintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehiclesAttend training classes and/or take certification tests as requiredMaintain privacy of customer and all related recordsSubstitute for Customer Service Representatives as neededThe job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. What You'll Need for Success:You must meet the following requirement to be considered for employment:High school diploma or equivalentMust be 21 years of age or olderMust possess a valid driver's license for at least the preceding 12 month periodFree from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities. Customer service experienceAbility to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.Must be familiar with the operations of all types of motor vehiclesWorking knowledge of Indiana driving lawsTop-notch communication skillsA high level of critical thinking and the ability to troubleshootAbility to process cash and card transactionsSupervisory Responsibilities/Direct Reports:This role does not provide direct supervision to direct reports.Benefits of Employment with the State of Indiana:The State of Indiana offers a comprehensive benefit package for full-time employees which includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plansWellness Rewards Program: Complete wellness activities to earn gift card rewardsHealth savings account, which includes bi-weekly state contributionFlexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilitiesDeferred compensation 457B account (similar to 401k plan) with employer matchTwo (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:150 hours of paid new parent leaveUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation, personal, and sick leave time off12 paid holidays, 14 on election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parking for most positionsFree LinkedIn Learning accessEqual Employment Opportunity:The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected]The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.Current Employee? Click here to apply.

Keywords: State of Indiana, Gary , BMV Customer Service Representative 2, Other , Valparaiso, Indiana