CUSTOMER SERVICE REG-BLDG
Company: The Methodist Hospitals
Location: Crown Point
Posted on: March 19, 2023
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Job Description:
Under general supervision. to perform work greeting and
registering patients by obtaining demographics, financial
information, insurance information and necessary signatures on
required forms and documents for physician office visits.
Coordinates patient appointments for all physicians in the practice
office. Schedules diagnostic tests as ordered and schedules
follow-up appointment. Provides excellent customer service.
PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions) +
Assists in maintaining compliance with regulatory standards
applicable to areas of responsibility as required by accreditation
bodies. + Assists patients with check-in and check-out process and
prepares medical records for physician visit. + Directs telephone
calls and messages to appropriate persons, provides customer
service as needed. + Initiates scheduling process for diagnostic
tests and referrals. + Verifies financial information and insurance
coverages. + Verifies scheduled appointments and follows up on
missed appointments per protocol. JOB SPECIFICATIONS(Minimum
Requirements) KNOWLEDGE, SKILLS, AND ABILITIES + Certification as a
Physician Office Business Administrator is desirable. + Ability to
apply medical terminology as it relates to patient visit and future
appointments. + Good computer skills and the ability to operate
basic office equipment. + Demonstrated good analytical skills. +
Demonstrated positive attitude, professional courtesy and
compassionate customer service to patience. + Excellent
communication and interpersonal skills. + Ability to diffuse a
stressful situation tactfully and professionally, and the ability
to make good decisions in a stressful situation. + Ability to work
independently and in a team environment, and to multi-task.
EDUCATION + High School Diploma/GED Equivalent Required + Customer
service, reception, filling or billing experience in a physician's
office or hospital. + 2 Healthcare/Medical - Physician's Office
Preferred STANDARDS OF BEHAVIOR Meets the Standards of Behavior as
outlined in Personnel Policy and Procedure #1, Employee Relations
Code. CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE Demonstrates
knowledge of procedures for protecting and maintaining security,
confidentiality and integrity of employee, patient, family,
organizational and other medical information. Understands and
supports the commitment of Methodist Hospitals in adhering to
federal, state and local laws, rules and regulations governing
ethical business practices for healthcare providers. DISCLAIMER -
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
The statements are not intended to be construed as an exhaustive
list of all responsibilities, duties and skills required. ID:
2022-8577 Street: 1275 E. North St FTE: .9 Responsibilities:
PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions) +
Assists in maintaining compliance with regulatory standards
applicable to areas of responsibility as required by accreditation
bodies. + Assists patients with check-in and check-out process and
prepares medical records for physician visit. + Directs telephone
calls and messages to appropriate persons, provides customer
service as needed. + Initiates scheduling process for diagnostic
tests and referrals. + Verifies financial information and insurance
coverages. + Verifies scheduled appointments and follows up on
missed appointments per protocol.
Keywords: The Methodist Hospitals, Gary , CUSTOMER SERVICE REG-BLDG, Other , Crown Point, Indiana
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