Call Center Representative
Company: Indiana State Job Bank
Location: Gary
Posted on: May 22, 2023
Job Description:
Call Center Representative
Job Details Level Entry Job Location Corporate Headquarters - Gary,
IN Position Type Full Time Education Level High School Travel
Percentage None Job Shift Any Job Category Health Care Call Center
Representative
POSITION SUMMARY:
We are pleased to offer the opportunity to work as a Call Center
Representative within Edgewaters Finance Department. This position
supports our Finance Team by providing professional customer
service to our patients. The Call Center Representative will be
responsible for answering incoming patient calls, to schedule
appointments for multiple providers and multiple locations. As the
first point of contact for new patients and referring physicians
offices, your role is critical to the success of the practice
utilizing company policies to solve patient issues and directing
issues to the Call Center Lead or Call Center Manager when
necessary.
RESPONSIBILITIES:
Call Center Representative responsibilities include, but are not
limited to:
- Always maintains strict patient confidentiality
- Schedules patient appointments according to acuity and
diagnosis
- Schedules patients for testing and appointments according to
protocol
- Assists with testing/referral follow up
- Receives and directs all questions from patients
- Receives and directs phone calls to appropriate personnel
according to protocol
- Assists patients with the completion of medical information
forms
- Performs financial transactions for patients
- Obtains patient signatures for consent according to policy;
verbally and/or electronically
- Documents phone calls/conversations in EHR as needed according
to protocol
- Performs data entry
- Assists in maintaining medical records according to
policy
- Assists in maintaining office equipment
- Assists in maintaining the organization and cleanliness of the
office
- Assists other team members as needed
- Directs patient complaints to appropriate personnel
- Demonstrates effective communication skills
- Responds to crisis situations according to policy
- Maintains knowledge of EHR system along with Edgewaters
policies and procedures
- Attends all required department and staff meetings
- Request supplies as needed
- Utilize supplies in a cost-effective manner
- Participates in organization committees as assigned
- Must be familiar with the operation of all Edgewaters offices
and willingness to assist at any location
- Adheres to the standards and policies of the Organizational
Privacy/Security and Compliance Programs, including the duty to
comply with applicable laws and regulations (HIPAA, OSHA, OIG
Guidelines, other State and Federal laws). This also includes
reporting to the Board of Directors, Compliance Officer, Privacy
Officer, and supervisor any suspected unethical, fraudulent, or
unlawful acts or practices
- Performs other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS:
- Education High school diploma or HSE Equivalency
- Must have experience in patient scheduling and
customerservice
- Ability to work with a culturally diverse group of
people
- Ability to work as a team member
- Ability to read and write in English
- Data entry experience required
- Knowledge of computers required
PHYSICAL REQUIREMENTS:
- Lifting: up to 30 poundsoccasional
- Carrying: up to 30 pounds occasionally
- Standing: 30-60 minutes at a time throughout the day
- Walking: 5-10 minutes at a time throughout the day
- Sitting: 15-120 minutes at a time throughout the day
- Driving: 10 minutes to 4 hours at a time routinely
- Vision: color distinction necessary
- Hearing: no greater loss than 40dB average for 500, 1000, 2000
Hz
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of the job. Reasonable accom odations may be
made to enable individuals with disabilities to perform the
essential functions.
Keywords: Indiana State Job Bank, Gary , Call Center Representative, Other , Gary, Indiana
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