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Business Operations Coordinator

Company: American Red Cross
Location: Merrillville
Posted on: May 24, 2023

Job Description:

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us-Where your Career is a Force for Good!

Job Description:

The American Red Cross (ARC) spends -$2 billion annually on goods and services. Of this amount, $1.2 billion is spent on goods and services that should be strategically sourced (sourceable), including regulated and non-regulated materials, supplies, facilities and equipment maintenance, consulting, and IT hardware and software. The $0.8 billion in spend that is not strategically sourced consists of payments to government agencies, grant recipients, inter-Red Cross transfers, and payroll and employee benefits. Of the $1.2B that is sourceable, nearly $150M in spend each year on IT good and services.

To help ensure Supply Management continues to meet the needs of its Red Cross IT and business unit clients, we are seeking a Category Manager, experienced and knowledgeable, in the procurement of IT software and services critical to supporting the delivery of key IT, Biomedical, and business objectives.

Key Objectives for the Category Manager, IT - Biomedical Technology

Provide Supply Management and IT procurement support to clients assigned by the Director and Senior Director, operating independently and with a high level of expertise.

Provide category management expertise in the areas of Biomedical Technology to include industry-specific software, solutions, and services.

Provide negotiation leadership for agreements and statements of work in support of IT procurement demands.

Be responsible for a portfolio of Biomedical IT suppliers , such as GPI USA, Healthcare ID, InVita / BloodHub, MAK-System, Oracle, Skedulo, WellSky, and others.

Provide general transactional and supplier relationship support to include assignments of other humanitarian or corporate procurement initiatives when needed.

Support and enable critical project resourcing initiatives for key technologies from on-shore and off-shore service providers.

Job Description/Qualifications Summary

The Category Manager, IT - Biomedical Technology has both IT and Supply Management (SM) experience with skills required to find, engage, compete, and contract with service providers in the US and across the globe to meet a variety of demands. The ideal candidate will have significant experience in supply management or IT business office roles, demonstrating expertise, the ability to manage IT suppliers, business clients, and activities independently.


The Category Manager, IT - Biomedical Services will have a variety of accountabilities and responsibilities, some of which will be achieved through influence. Examples include:

Work with the Director of IT Strategic Procurement to ensure demands and priorities are synchronized with expectations of IT and Supply Management leadership.

Know and participate in Supply Management processes , to include the Stakeholder Advisory Board, Risk Council, P&L Improvement, and Supplier Diversity.

Develop and implement category strategies to manage the assigned portfolio, control costs, and ensure continuity of supply.

Work with IT leaders and project teams to contribute to business cases , manage spend, and plan IT project procurement timelines.

Work with internal partners such as the Office of the General Counsel, Enterprise Risk and Information Security to assess risk, negotiate and execute agreements.

Work with Red Cross clients and suppliers to negotiate ordering documents and statements of work, with the goal of supporting positive outcomes for project investments.

Manage an assigned portfolio of clients and suppliers to understand procurement demands, oversee renewals, and perform contract change control.

Perform the business of IT Strategic Procurement , contributing to team performance, P&L improvement, and diversity goals.


Bachelor's degree in related disciplines such as Finance, Supply Management, Economics, Computer Science or Information Systems.

5+ years of professional experience, to include Supply Management, Procurement or IT Business Office roles responsible for IT supplier or category management.

Information Technology experience overseeing IT services and suppliers.

Strong working knowledge of the IT marketplace, terminology and industry norms.

Demonstrable experience with application development and managed services agreements and statements of work.

Adept negotiation skills in pay for performance and shared risk allocation in agreements.

Strong problem-solving, collaboration and influence skills.

Ability to lead cross-functional business meetings, develop and deliver clear presentations and communicate with stakeholders.

Solid business acumen coupled with understanding of business structures, processes, and information flow in an organization with multiple lines of business.

Desirable Qualifications

Combined experience in both Supply Management and IT professions.

Experience with major IT Biomedical suppliers.

Experience with Coupa procure-to-pay.

Experience with large non-profits, humanitarian services, or biomedical industries.

The salary range for this position is: $110,000 - $125,000

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

The American Red Cross is a diverse nonprofit organization that creates a culture of collaboration and team spirit. We offer our employee's a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401K retirement plan with match; paid time off, holidays and floating holidays. Also, we encourage professional development and provide growth opportunities. To be considered for this position, please visit to apply .


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

Keywords: American Red Cross, Gary , Business Operations Coordinator, Other , Merrillville, Indiana

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