Specialist Solution and System Integration
Company: Disability Solutions
Location: Homewood
Posted on: April 19, 2024
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Job Description:
At CN, we work together to move our company-and North
America-forward. Be part of our Information & Technology (I&T)
team, a critical piece of the engine that keeps us in motion. From
enterprise architecture to operational technology, our teams use
the agile methodology to automate and digitize our railroad
ensuring our operations run optimally and safely and our employees
can focus on value-added tasks. You will be able to develop your
skills and career in our close-knit, safety-focused culture working
together as ONE TEAM. The careers we offer are meaningful because
the work we do matters. Join us!Job SummaryThe role of Specialist
Solution and System Integration (Outside/Inside Plant, Data Center
& Edge environments) is responsible for the successful deployment
and operations of critical infrastructure, technology solutions,
systems, and services. The Specialist ensures that all business
requirements are met by project delivery and support function (24/7
on rotation basis) to optimize the global evolution of CN's I&T
supporting infrastructure. This key role will be responsible for
ensuring availability, reliability, performance, resiliency, and
physical security of all I&T governed physical environments.
This position requires strong analytical, judgement, and technical
leadership skills to take critical technical delivery & operational
decisions on all IT facilities infrastructure supporting CN Train
Operations. The Specialist will be responsible for overseeing all
aspects of IT Facilities operations including facility
infrastructure testing, preventive maintenance, service delivery,
quality assurance, adherence to corporate standards/processes,
oversight of all internal-customer hardware assets within the
datacenter, and continuous operational improvement. In addition
will be managing external contractors and professional service
partners. Main responsibilities The Specialist Solution and System
Integration is responsible for the following activities:Integration
--- Engage with internal and external customers to capture
requirements.--- Translate the technology solution architecture
into engineering standards & specifications.--- Ensure that
solution designed meet all business requirements.--- Establish
deployment/migration strategy and guide delivery and operations
teams.--- Manage all aspects of critical data center and outside
plants supporting infrastructure delivery (electrical and
mechanical).--- Enforce and revise as needed all MOPs, SOPs & EOPs
and company practices, documentation, and processes, including
business continuity and physical security management. --- Follow
the Change and Release Management processes by initiating Change
Controls and executing cut-over plans.--- Foster strong vendor
relationships relating to IT Operations --- Drive strategic
operational proof of concepts and pilot projects to support ongoing
data center and outside plant evolution.--- Coordinate with
internal and external customers/partners to ensure proper
notification and communication.--- Provide technical consultation
and leadership within projects and CN teams to develop, recommend
and oversee delivery of various solutions aligned with corporate
vision.--- Contributes to capital (CAPEX) and operational (OPEX)
budgeting.Operations --- Coordinate maintenance windows for
installation, upgrades, and lifecycle of CN technologies with
business owners and technicians in the field.--- Operate
efficiently to achieve required uptime and service level agreement
(SLA) compliance.--- Manage maintenance programs and ensure
schedule is adhered to and coordinate with production requirements
objectives.--- In the event of a major outage, manage and escalate
the situation in adherence to current escalation procedures and
disaster recovery plans.--- For support issues during project
migration or deployment, determine appropriate resolution/solution
through root cause analysis and impact analysis.--- Define and
maintain engineering and configuration standards.--- Follow the
Change and Release Management processes by initiating Change
Controls and executing cut-over plans.--- Develop & manage site
specific procedures, maintenance schedules and support
contracts.--- Prepare to offer 24/7 support periodically
(L2/L3).--- Develops, implements, and coordinates procedures,
maintenance standards/schedules and works to proactively improve
existing standards to support site operations. Continuous Service
Improvement --- As part of the CSI (continual service improvement),
the Specialist will drive improvements to maximize operating
effectiveness.--- Continuously review and optimize existing and, if
necessary, develop new processes and procedures to continuously
improve overall operations and drive standardization and
efficiencies as the business develops--- Transition-to-core: update
of documentation, systems, training, and presentation--- Research
emerging technologies - Drives IT Facilities initiatives related to
cost efficiency, uptime requirements, environmental responsibility,
and physical site security.Governance --- Apply and ensure
compliance with all appropriate CN I&T standards (e.g.,
Security, Architecture, Project Delivery Methodology, SOX, etc.)---
Supports Product Management function by maintaining scalable
operations model with well documented roadmap. Organizational
impactDecision Making & ImpactsThe Specialist facilitates technical
approach to Operations. This role will take key decisions by
providing clear analysis and justifications to all aspects of CN IT
Facility and Fiber Operations. Level of Interaction/InfluenceThe
Specialist position interfaces directly with many key stakeholders
of the organization including:--- Facilities Management --- I&T
Operation Center (ITCC) and Telecom Network Operations Center
(TNOC)--- I&T SME's, internal and external including third
party vendors and CN partners (e.g., S&C)--- Business
Departments and all CN employees involved in core business
activities. Employees Supervised/Org StructureThe Specialist
reports to the
SOMRequirementsEducation/Certification/Designation--- College
degree or equivalent experience and knowledge--- Engineering degree
an asset --- Data Center Certifications preferred.--- Fiber Optic
Certifications preferred.General Skills/Knowledge--- In depth
knowledge of core data center and edge facilities critical systems,
including generators, UPS systems, fuel systems, switchgear, power
distribution equipment, chillers, computer room air handlers, fire
detection/suppression and building monitoring systems.--- Basic
knowledge and experience with fiber optic outside plant with focus
on construction management--- General understanding of IT
ecosystems, particularly for large companies--- Proficiency with
equipment specifications, contract terms, and bidding processes---
Ability to implement strategic direction to achieve results
consistently.--- Process driven and able to turn strategy into
tactical actionable tasks.--- Plans and recommends modifications or
additions to the supporting infrastructure while considering
uptime, capacity, and environmental responsibilities. --- Excellent
verbal/written communication and interpersonal skills --- Very good
prioritization capabilities Experience --- Minimum of 5 years
facilities experience in mission critical environments.Assets---
Knowledge of ITSM tools (e.g., Service Now) --- Adept at project
management --- Organisational & process training (e.g., ITIL)---
Knowledge of DCIM tools--- Transportation or rail related
experience--- Familiarity with financial management (CAPEX & OPEX)
--- Experience with IT transformational initiatives--- Experience
with Fiber Outside Plant Working Conditions--- Support 24/7
business--- Part of on call rotation About CN CN is a world-class
transportation leader and trade-enabler. Essential to the economy,
to the customers, and to the communities it serves, CN safely
transports more than 300 million tons of natural resources,
manufactured products, and finished goods throughout North America
every year. As the only railroad connecting Canada's Eastern and
Western coasts with the Southern tip of the U.S. through a 19,500
mile rail network, CN and its affiliates have been contributing to
community prosperity and sustainable trade since 1919. CN is
committed to programs supporting social responsibility and
environmental stewardship. At CN, we work as ONE TEAM, focused on
safety, sustainability and our customers, providing operational and
supply chain excellence to deliver results.For internal candidates,
note that the grade level of the position will depend on the
employee's experience.At CN, we are dedicated to building North
America's safest, most inclusive and sustainable railroad, which
includes reflecting the communities in which we operate. Research
shows that candidates from underrepresented groups often don't
apply unless they feel they fit the job posting at 100%. Even if
you don't see yourself in every job requirement listed in a
posting, we still encourage you to apply. If you require an
accommodation for the recruitment process (including alternate
formats of materials, accessible meeting rooms or other
accommodations), please reach out to our team at
cnrecruitment@cn.ca. As an equal employment opportunity employer,
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, protected veteran
status, and other protected status as required by applicable law.
We thank all applicants for their interest, however, only
candidates under consideration will be contacted. Please monitor
your email on a regular basis, as communication is primarily made
through email.
Keywords: Disability Solutions, Gary , Specialist Solution and System Integration, Other , Homewood, Indiana
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