Senior Customer Care Specialist

Company: VirtualVocations
Location: Gary
Posted on: August 30, 2024

Job Description:

A company is looking for a Senior Customer Care Specialist.

Key Responsibilities:

Become proficient in all knowledge base requirements to efficiently resolve clients' needs
Maintain appropriate documentation of conversations for handoff continuity and client profile accuracy
Identify client needs, research issues, and provide solutions or alternatives

Required Qualifications:

High School Diploma/GED and 5 years' experience in a related field
Minimum of 4 years of customer service experience or equivalent
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, dynamic environment
Experience being a customer-focused, service-oriented professional

Keywords: VirtualVocations, Gary , Senior Customer Care Specialist, Other , Gary, Indiana

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