Client Retention Specialist

Company: VirtualVocations
Location: Gary
Posted on: September 19, 2024

Job Description:

A company is looking for a Client Retention Specialist to assist clients facing financial hardship.

Key Responsibilities

Educate clients about the financial hardship debt program and its benefits
Empathize with and deescalate upset clients, addressing their concerns
Analyze clients' financial situations and collaborate on customized solutions to retain them in the program

Required Qualifications

Experience in Retention, Sales, or Collections
High school diploma or equivalent; Associate's or Bachelor's degree is a plus
Ability to work in a fast-paced environment with high call volumes
Tech-savvy with proficiency in a Client Relationship Management (CRM) system
Resilient and able to remain calm under pressure

Keywords: VirtualVocations, Gary , Client Retention Specialist, Other , Gary, Indiana

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