Customer Care Supervisor
Company: VirtualVocations
Location: Gary
Posted on: September 21, 2024
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Job Description:
A company is looking for a Customer Care Supervisor to ensure
exceptional service delivery and team development.
Key Responsibilities:
Hire, manage, and develop the Customer Care team to provide
outstanding service
Design and implement training programs to enhance product knowledge
and customer service skills
Monitor service channels and ensure adherence to quality standards
and performance metrics
Required Qualifications:
Experience in hiring and managing a customer service team
Proven track record of exceeding team goals and metrics
Experience in resolving complex customer issues and complaints
Knowledge of customer service tools such as JIRA, Confluence, and
Zendesk
Experience leading teams through change in a dynamic
environment
Keywords: VirtualVocations, Gary , Customer Care Supervisor, Other , Gary, Indiana
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