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Help Desk Analyst II

Company: Robert Half
Location: Hobart
Posted on: March 14, 2023

Job Description:

Ref ID: 01310-0012608614Classification: Help Desk Analyst IICompensation: DOERobert Half might be looking for a Help Desk Analyst just like you! If you have a can-do attitude and are looking to be part of a highly motivated team, you'd be great for this position! We're looking for a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Your duties might include creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job's main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. This Analyst job sometimes includes covering alternative shifts when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary to hire opportunity. Located in Hobart, Indiana, this Help Desk Analyst II role will be a long-term contract / temporary to hire opening.Key responsibilities- You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes- Provide guidance to Tier 1 support and team members- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

Keywords: Robert Half, Gary , Help Desk Analyst II, Professions , Hobart, Indiana

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