Retail Sales Specialist
Company: H&M
Location: Merrillville
Posted on: February 25, 2021
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Job Description:
Job DescriptionTitle: Sales AdvisorFunction: SalesDepartment:
StoreReports to: Department Manager, dotted line to Department
SupervisorYou are responsible for delivering a Best Customer
Experience that contributes to the Sales and Profit in your store.
You always put our customers' first and offer assistance and share
your Product and Fashion knowledge. You create an environment that
is easy for our Customers to shop through Store Operations and
Great Garment Care. By sharing your knowledge and skills with your
colleagues you actively contribute to creating a Best Team in order
to meet the expectations of our customers. You work in accordance
with H&M standards, policies, procedures and legal
requirements. By acting in line with our Values and being a role
model, you contribute to H&M's business success.Role
responsibilities include, but are not limited to:Best Customer
ExperienceYou are responsible for delivering a Best Customer
Experience that contributes to the Sales and Profit in your store.
You always put our customers' first and offer assistance and share
your Product and Fashion knowledge.Direct Customer Service*
Demonstrate the 5 basic demands to greet and engage with our
customers in the service areas and on the sales floor* Apply a
'Heads up' approach - be aware of customers that require assistance
and offer help* Use your product and fashion knowledge to inspire
the customer by offering purchasing suggestions, promoting
campaigns, offers, activities and company initiatives (i.e.,
sustainability efforts, garment collecting)Sales & ProfitYou are
responsible for delivering a Best Customer Experience that
contributes to the Sales and Profit in your store. You create an
environment that is easy to shop through Store Operations and Great
Garment Care. You follow all required H&M procedures, routines
and best practices in all areas of the store, so sales goals can be
reachedStore Operations* Keep the fixtures full and tidy regularly
throughout the day to maximize sales* Ensure great garment care to
sell the products in their best condition at the right time*
Replenish sizes and allocation to the sales floor through efficient
delivery and refill routines to avoid missed sales* Ensure all
areas of the sales floor and back of house are always clean and
tidy, this includes but not limited to:* Maintaining cleanliness
of, and sweeping on sales floor, fitting rooms, and BOH areas*
Dusting all counters/hard surfaces, removes all spills, trash and
debris from store* Maintaining the cleanliness of employee kitchen
areas including cleaning/disinfecting surfaces* Maintaining
cleanliness of all bathroom facilities on an as needed basisGarment
Processing Procedures* Actively process, stock and replenish
garments on sales floor and stock room* Fold, hang, display and
merchandise garments per H&M guidelines to maximize selling
opportunities* Unload delivery truck, receive, open & unpack
merchandise and label merchandise with security tags within
efficiency time goalsCash Handling Procedures* Handle payments and
returns* Ring on the register, report & handles all required
transactions, issue receipts & fold and place merchandise in
appropriate bag following the register best practice routinePolicy
and Safety Routines* Follow all procedures and routines regarding
safety, security and administrative processes in all areas of the
store* Execute reductions, price changes, and transfersBest TeamBy
sharing your knowledge and skills with your colleagues you actively
contribute to creating a Best Team in order to meet the
expectations of our customers. You work in accordance with H&M
standards, policies and procedures and legal requirements.* Share
your knowledge and skills with your colleagues, offering help where
needed to build a positive working environment* Give honest and
constructive feedback to your colleagues to develop their skills*
Work in accordance with H&M standards and local legislation
with health & safety and security routines, to guarantee you, your
colleagues and customer safety at all timesQualificationsMinimum
Qualifications:* High School graduate or equivalent preferred* 6
months of experience in customer service, preferred* Ability to
lift in excess of 20 pounds* Ability to stand for long periods of
time, bend, stretch, engage in repetitive motions, push, pull and
carry items (mannequins, clothing, totes, torsos, etc) for a short
distance* Ability to climb a ladder and use a step
stoolRequirements: * Excellent customer service skills* Ability to
recognize and execute selling opportunities* Ability and
willingness to run a cash register* Good communication and
organizational skills* Ability to multi-task in a fast-paced
environment* Ability to take initiative to complete tasks and solve
problems* Ability to meet deadlines* Ability to manage time and
prioritize* Must be able to work a flexible work schedule including
nights and weekendsFinancial Accountability: NoneAdditional
InformationAll your information will be kept confidential according
to EEO guidelines.
Keywords: H&M, Gary , Retail Sales Specialist, Sales , Merrillville, Indiana
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