Front Desk Agent
Company: Home2 Suites by Hilton Merrillville, Indiana
Location: Merrillville
Posted on: November 22, 2021
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Job Description:
Predominantly 3 to 11 shifts. Some night audit or morning
shift.Guest Service Representative - Part Time/Full TimeJob Details
- MUST HAVE HOTEL FRONT DESK EXPERIENCELooking for a candidate that
can do the following.- exhibit strong customer service skills-
shifts available ( 3pm-11pm )- able to work any day of the week-
can handle multiple things happening- is a problem solver- use
common sense in decision makingIn exchange you will work in a fun
environment, get to deal with people, receive a competitive wage
and consistently be able to work.Company requirements: 1. Reports
to work on time as scheduled. Well groomed, name badge and proper
uniform according to brand/company policies.2. Practices customer
service behaviors, such as listening, initiative, responsiveness,
cheerfulness, accommodation, courtesy, honesty, and
professionalism.3. Demonstrates good communication skills and helps
ensure optimum communication between all shifts, departments, and
management.4. Demonstrates positive Team spirit providing
assistance to other Team members as necessary to achieve required
standards of productivity and guest care.5. Makes decisions in the
best interest of the property and in compliance with all applicable
policies and procedures.6. Checks guests in and out in a cheerful,
friendly manner, maintaining efficiency, accuracy, and compliance
with legal requirements, brand, and company standards.7. Ensures
accurate processing of charges and completes/balances end of shift
reports with full handover to next shift.8. Sells guest rooms and
services available as appropriate with the understanding of yield
management and explaining the value techniques.9. Supports
marketing/sales/loyalty programs as required by the brand.10. Knows
rates, locations, furnishings, amenities, and special features of
all guest rooms and property public areas.11. Shows rooms to
prospective guests.12. Operates telephone switchboard
professionally and efficiently, receives and transfers calls, takes
guest messages thoroughly and accurately, and notifies guests of
messages.13. Ensures wake up calls are timely and accurate.14.
Demonstrates competence in use of the computer systems.15. Takes
and records advance reservations accurately and confirms as
requested; knows status of reservations on a daily and future
basis.16. Observes safe cash handling procedures required by brand
and company policy and is responsible for the cash drawer, cash,
and credit card information transactions for their shift.17.
Maintains a clean and organized lobby and front desk area.18.
Monitors and records turndowns.19. Helps maintain breakfast area
with fresh coffee, tea, and breakfast items. Helps keep the area
stocked, clean, and organized.20. Works night audit shift as
requested.21. Conducts security checks as directed and maintains
security of guests and the building.22. Cleans guest rooms as
requested or needed.23. Picks up litter in the parking lot and
public areas as directed.24. Controls costs by properly using
department supplies, water, and electricity.25. Follows key control
and security procedures.26. Understands and uses applicable brand
standards27. Knows the hours of operation of the property's
facilities and is aware/promotes these facilities and amenities.28.
Ensures safe use of chemicals and equipment in accordance with the
MSDS (Material Safety Data Sheets) and manufacturer's
instructions.29. Knows how to use and is able to assist in the
equipment for the disabled.30. Knows all emergency procedures.31.
Turns in all Lost & Found items, tags, and stores them as directed
by management.32. Practices safe work habits and uses protective
equipment when necessary.33. Handles all guest complaints to
customers' satisfaction and relays information to supervisor.34.
Reports items/areas needing maintenance assistance.35. Immediately
reports suspicious or unlawful activities to immediate supervisor
and/or Police.36. Attends and participates in staff meetings,
safety meetings, training classes, etc.37. Abides by all rules of
the brand.38. Promotes the brand at all times.39. Keeps all company
business confidential - either while on or off property.40.
Performs other tasks as assigned or authorized by the direct
supervisor or General Manager.41. Ensures accurate and timely
reporting.Job RequirementsQualification Requirements To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to individuals with
disabilities to perform the essential functions.A. Education and/or
Experience- Average education level- Experience in other hotels or
a comparable service industry dealing with customersB. Language
Skills- Must be able to read, write, speak and understand English;
write reports with proper format, punctuation, spelling, and
grammar; speak with poise, voice control and confidence using
correct English and pleasant voice tone.C. Math Skills- Must be
able to add, subtract, multiply, and divideD. Physical DemandsThe
physical demands described here are representative of those that
must be met by and employee to successfully perform the essential
duties of the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Requires standing (sometimes during long periods),
bending, stooping, along with the mobility to climb stairs and
frequently lift and/or moving light objects weighing up to 10 lbs.
Occasionally lift and/or move medium objects weighing up to 50 lbs.
Requires hand/eye coordination and manual dexterity.Specific vision
abilities required by the job close and distance vision, and the
ability to adjust focus.E. Computer SkillsThe employee must have
the ability to learn and be proficient in the Property Management
System of the hotel.F. Supervisory Responsibilities - List the
titles of positions supervised: G. Financial Responsibility - List
monetary/accounting responsibilities applicable to this position: -
Responsible for the cash drawer during the shift, accurate
processing of charges, and collection of payments.- Responsible for
balancing the shift every day.H. Work Environment - The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.Job Type: Part-time/full timeJob Type: Full-timePay:
$11.00 - $13.00 per hourBenefits:
Keywords: Home2 Suites by Hilton Merrillville, Indiana, Gary , Front Desk Agent, Sales , Merrillville, Indiana
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