Customer Service Rep II

Company: SPX Corporation
Location: Michigan City
Posted on: January 15, 2022

Job Description:

This is a Customer Service Rep II position with The Marley Company, a parent company which provides administrative support to the SPX Corporation HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, The Marley-Wylain Company, LLC and Patterson-Kelley, LLC) and includes all Weil-McLain - branded products.

Job Summary
Provide communication and problem solving skills in support of Weil-McLain's field sales offices and customers with respect to processing of orders and resolution of claims. A Customer Support Representative is assigned to a specific sales area and customer accounts. CSR's also will assist with other sales areas and customer accounts as the need arises.

Principal Duties And Responsibilities
Receives purchase orders submitted by the customer and reviews for clear understanding as to what the customer is purchasing. Communicates with area office or customer directly if order is not clear. Enters orders via the mainframe computer order entry system and insures accuracy once entered. Assures that non-standard, custom orders are submitted to Commercial Order Department for entry
Assures that all requests for order expediting are communicated to the appropriate parties and that follow-up communications are conveyed back to the field sales office or customer once status of expediting attempts are known
Receives, researches and resolves customer claims. Communicates and coordinates with all parties involved in resolution and closure of claims. Researches reasons for deductions, documents reasons and closes deduction either by issuing a credit to the customer, obtaining a payback or issuing a chargeback invoice.
Communicates directly and courteously with customer account base, field sales personnel and all other involved parties via telephone, fax machine, e-mail, etc. concerning orders, claims and other general customer support information.
Provides backup service or assistance to other CSR's as needed.
Serves as backup to the Switchboard Operator/Receptionist as needed

Education And Experience
High School graduate (or equivalent degree)
Experience in a call center strongly preferred

Knowledge, Skills & Abilities
Must possess high-level written and verbal communications skills
Excellent interpersonal skills
Demonstrates good multi-tasking skills, prioritizing and follow-up skills.
Proficient in basic math skills
Must have strong skills in Microsoft Office applications: Outlook, PowerPoint, Excel and Word.
Ability to work in a team-oriented environment that is fast paced and demanding
Ability to understand order entry system and all aspects of the J. D. Edwards Operating System.

About
Weil-McLain, a division of The Marley-Wylain Company, is a leading North American designer and manufacturer of hydronic comfort heating systems for residential, commercial and institutional buildings since 1881. We have manufacturing facilities in Michigan City, Indiana and Eden, North Carolina, along with regional sales offices throughout the United States and an administrative office in Burr Ridge, Illinois. Building on a reputation of quality and innovation, we are committed to creating Simplified Solutions for our Complex World---.

Weil-McLain is a division of The Marley-Wylain Company, an indirect subsidiary of SPX Corporation, and is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
Thank you for your interest in our company.

Keywords: SPX Corporation, Gary , Customer Service Rep II, Sales , Michigan City, Indiana