Insurance Customer Service Rep. - Merrillville, IN
Company: AAA Southern New England
Location: Merrillville
Posted on: June 22, 2022
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Job Description:
Introduction
A career at The Auto Club Group (ACG) can be satisfying, exciting
and rewarding. By aligning your professional development with our
business objectives, ACG can help you attain your career goals -
and make a difference. Get started by choosing the career that's
right for you.
Overview
About ACG
The Auto Club Group (ACG) provides membership, travel, insurance,
and financial services offerings to approximately 13.5 million
members and customers across 14 states and 2 U.S. territories
through the AAA, Meemic, and Fremont brands. ACG belongs to the
national AAA federation and is the second-largest AA club in North
America.
Compensation
The Auto Club Group offers a competitive compensation and benefits
package including a base salary with performance based incentives;
medical/dental/vision insurance, 401(k), generous time off, a
complimentary AAA Membership and much more!
Responsibilities
Job Description
What you will do:
The Auto Club Group is seeking prospectiveLicensed Customer Service
Representativewho can promote ACG product and services, promote
customer satisfaction, and participate in office events to help
generate revenue by improving member awareness of products. You
will be challenged to drive new business with competitive products
and help retain The Auto Club Groups 13+ million members.
I. Position Description
Primary Duties and Responsibilities (details of the basic job
functions):
* Provides a high level of support services to members related to
the sales and service function including: servicing insurance
policies, processing applications, renewals and amendments and
selling travel, tours, airline tickets and membership products.
* Routes members with complete travel itinerary, including
triptiks, brochures, tour books, maps, travel and recreation
information and all necessary and pertinent information in
accordance with Company and National AAA approved procedures.
* Provides cashiering services to members including taking
insurance payments (initial, installment, lapse or reinstatement),
travel and membership payments, sale of tickets and travel money
products, processing remittance/depository transfers and balancing
cash drawer.
* Responds to customer inquiries and refers to agent when
appropriate.
* Provides a high level of administrative support to Travel and
Insurance Agents during peak periods.
* Provides customer assistance through the performance of sales
processing activities and assists management in the basic training
of less senior personnel.
* Conducts outbound promotional call activities per management
request and provides general promotion of Auto Club Group products
and services following established guidelines.
* Participates in a team environment to promote customer
satisfaction and consistent service following the customer service
model.
* Receives and resolves member/customer complaints and seeks
assistance from management in complaint resolution as
necessary.
* Participates in office events developed to generate revenue,
improve member awareness of products and support local community
activities.
Supervisory Responsibilities (briefly describe, if applicable, or
indicate None):
None
With our powerful brand and the mentoring we offer, you will find
your position as aLicensed Customer Service Representativecan lead
to a rewarding career at our growing organization.
How you will benefit:
* Excellent and comprehensive benefits packages are just another
reason to work for the Auto Club Group.
* Compensation ranges from $15.00 $23.00 hourly
* Benefits include:
* 401k Match
* Medical
* Dental
* Vision
* PTO
* Paid Holidays
* Tuition Reimbursement
Requirements
Qualifications
II. Required Qualifications (these are the minimum requirements to
qualify)
Education (include minimum education and any
licensing/certifications):
* Must attain the appropriate State Property & Casualty license
with 90 days of hire
* Successful completion of Customer Service, Club and Travel and
Payment Processing training within 6 months of hire
* May be required to attain and maintain state membership licenses
as appropriate by department
Experience:
* providing a high level of customer-focused service
* servicing insurance policies and processing applications,
renewals and amendments
* taking payments
* responding to billing and coverage questions
* promoting the sale of insurance products and/or travel and
membership products
* processing monetary transactions
* outbound promotional calls for insurance and/or travel
* computer software applications (Word, Excel, etc.) and Web based
operations
Knowledge and Skills:
* insurance and travel terminology
* general insurance and/or travel regulations
* Underwriting procedures
* sales regulatory and compliance guidelines
* Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.)
and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or
membership systems
* communicate effectively (verbal and written) with others in a
work environment
* perform mathematical calculations to accurately perform monetary
transactions
* work effectively in a Team environment
* exceed member expectations relating to professionalism of
demeanor, efficient and effective customer service (on phone or in
person) and maintenance of workstation and office facility
* work irregular hours including holidays and weekends (may include
community events)
* work under pressure in a high volume, fast paced customer service
environment
* maintain appropriate State Property & Casualty license
III. Preferred Qualifications
Education:
* Travel accreditation (i.e. Disney College of Knowledge,
Destination Specialties or CTA Certification)
Experience:
* touring procedures including the development of auto travel
routings, marked maps and triptiks
* Club and Travel promotions including the sales of travel, club
and membership products and services
* promoting the sales of ACG insurance using established
guidelines
Knowledge and Skills:
* Auto Club Group Preferred Vendors requirements
* Auto Club Group service standards
IV. Work Environment
Work in a temperature-controlled office environment.
Important Note:
ACGs Compensation philosophy is to provide a market-competitive
structure of fair, equitable and performance-based pay to attract
and retain excellent talent that will enable ACG to meet its short
and long-term goals. ACG utilizes a geographic pay differential as
part of the base salary compensation program. Pay ranges outlined
in this posting are based on the various ranges within the
geographic areas which ACG operates. Salary at time of offer is
determined based on these and other factors as associated with the
job and job level.
The above statements describe the principle and essential
functions, but not all functions that may be inherent in the job.
This job requires the ability to perform duties contained in the
job description for this position, including, but not limited to,
the above requirements. Reasonable accommodations will be made for
otherwise qualified applicants, as needed, to enable them to fulfil
these requirements.
The Auto Club Group, and all of its affiliated companies, is an
equal opportunity/affirmative action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, gender identity, sexual orientation,
national origin, disability or protected veteran status.
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Keywords: AAA Southern New England, Gary , Insurance Customer Service Rep. - Merrillville, IN, Sales , Merrillville, Indiana
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