RAN Network

Company: Myticas Consulting
Location: Chicago
Posted on: May 27, 2025

Job Description:

Customer Support EngineCustomer Support Engineer - RAN (Radio Access Network)
Location: Onsite in Chicago, IL
Note: No Corp-to-Corp engagements.
Security Clearance: Must be able to obtain and maintain security clearance.Job Overview:
We are seeking an experienced Customer Support Engineer specializing in RAN to work as an onsite Resident Engineer with our customer in Chicago. The ideal candidate will have recent, hands-on experience supporting RAN technologies and meeting the responsibilities outlined below.Key Responsibilities:

• Perform first-level troubleshooting and respond to anomalies in RAN network elements.
• Escalate unresolved issues by creating detailed support tickets.
• Support network activities including migrations, upgrades, and change implementations on behalf of the customer.
• Prepare and review Methods of Procedure (MOPs) for planned activities, as outlined in the statement of work (SOW).
• Participate in Operational Readiness Testing (ORT) and Acceptance Testing Procedures (ATP), as per the SOW.
• Generate and deliver incident reports and KPI reports when required.
• Provide technical support and troubleshooting to end-users and internal stakeholders.
• Maintain accurate documentation of network configurations, changes, and system upgrades.
• Lead trained contractors and BSS engineers during the installation and integration of telecommunications equipment.
• Conduct trials, feature testing, and new product launches, as outlined in the SOW.Requirements:
  • Hands-on experience with Operations and Maintenance (O&M) for AirScale and FlexiZone (Indoor & Outdoor) BTS site solutions.
  • Proficiency in BTS Element Management tools, including Web User Interface, BTS Site Manager, and BTS CLI.
  • Strong troubleshooting skills using tools such as EMIL Toolkit, DCAP, UTF, and 5G Tool Kit.
  • Experience working with OSS applications including Mantray, CM Operation Manager, CM Editor, Workflow Tool, Software Manager, and Monitor Application.
  • Familiarity with documentation and knowledge portals.
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Keywords: Myticas Consulting, Gary , RAN Network, Other , Chicago, Indiana